Connect with us

Gadgets

13 ways to screw over your internet provider – TechCrunch

Published

on

Internet providers are real bastards: they have captive audiences whom they squeeze for every last penny while they fight against regulation like net neutrality and donate immense amounts of money to keep on lawmakers’ good sides. So why not turn the tables? Here are 13 ways to make sure your ISP has a hard time taking advantage of you (and may even put it on the defensive).

Disclosure: Verizon, an internet provider guilty of all these infractions, owns TechCrunch, and I don’t care.

1. Buy a modem and router instead of renting

The practice of renting a device to users rather than selling it or providing it as part of the service is one of the telecommunications industry’s oldest and worst. People pay hundreds or even thousands of dollars over years for equipment worth $40 or $50. ISPs do this with various items, but the most common item is probably the modem.

This is the gadget that connects to the cable coming out of your wall, and then connects in turn (or may also function as) your wireless and wired router. ISPs often provide this equipment at the time of install, and then charge you $5 to $10 per month forever. What they don’t tell you is you can probably buy the exact same item for somewhere between $30 and $100.

The exact model you need will depend on your service, but it will be listed somewhere, and they should tell you what they’d provide if you ask. Look online, buy a new or lightly used one, and it will have paid for itself before the year is out. Not only that, but you can do stuff like upgrade or change the software on it all you want, because it’s yours. Bonus: The ISP is limited in what it can do to the router (like letting other people connect — yes, it’s a thing).

2. Avoid service calls, or if you can’t, insist they’re free

I had an issue with my Comcast internet a while back that took them several visits from a service tech to resolve. It wasn’t an issue on my end, which was why I was surprised to find they’d charged me $30 or so every time the person came.

If your ISP wants to send someone out, ask whether it’s free, and if it isn’t, tell them to make it free or ask if you can do it yourself (sometimes it’s for really simple stuff like swapping a cable). If they charge you for a visit, call them and ask them to take it off your bill. Say you weren’t informed and you’ll inform the Better Business Bureau about it, or take your business elsewhere, or something. They’ll fold.

When someone does come…

3. Get deals from the installer

If you do end up having someone come out, talk to them to see whether there are any off the record deals they can offer you. I don’t mean anything shady like splitting cables with the neighbor, just offers they know about that aren’t publicized because they’re too good to advertise.

A lot of these service techs are semi-independent contractors paid by the call, and their pay has nothing to do with which service you have or choose. They have no reason to upsell you and every reason to make you happy and get a good review. Sometimes that means giving you the special desperation rates ISPs withhold until you say you’re going to leave.

And as long as you’re asking…

4. Complain, complain, complain

This sounds bad, but it’s just a consequence of how these companies work: The squeaky wheels get the grease. There’s plenty of grease to go around, so get squeaking.

Usually this means calling up and doing one of several things. You can complain that service has been bad — outages and such — and ask that they compensate you for that. You can say that a competing ISP started offering service at your location and it costs $20 less, so can they match that. Or you can say your friend just got a promotional rate and you’d like to take advantage of it… otherwise you’ll leave to that phantom competitor. (After all, we know there’s often little or no real competition.)

What ISPs, and, more importantly, what their customer service representatives care about is keeping you on as a customer. They can always raise rates or upsell you later, but having you as a subscriber is the important thing.

Note that some reps are more game than others. Some will give you the runaround, while others will bend over backwards to help you out. Feel free to call a few times and do a bit of window shopping. (By the way, if you get someone nice, give them a good review if you get the chance, usually right after the call or chat. It helps them out a lot.) Obviously you can’t call every week with new demands, so wait until you think you can actually save some money.

Which reminds me…

5. Choose your service level wisely

ISPs offer a ton of choices, and make it confusing on purpose so you end up picking an expensive one just to be sure you have what you need. The truth is most people can probably do pretty much everything they need on the lowest tier they offer.

A 1080p Netflix stream will work fine on a 25 Mbps connection, which is what I have. I also work entirely online, stream high-def videos at a dozen sites all day, play games, download movies and do lots of other stuff, sometimes all at the same time. I think I pay $45 a month. But rates like mine might not be advertised prominently or at all. I only found out when I literally asked what the cheapest possible option was.

That said, if you have three kids who like to watch videos simultaneously, or you have a 4K streaming setup that you use a lot, you’ll want to bump that up a bit. But you’d be surprised how seldom the speed limit actually comes into play.

To be clear, it’s still important that higher tiers are available, and that internet providers upgrade their infrastructure, because competition and reliability need to go up and prices need to come down. The full promise of broadband should be accessible to everyone for a reasonable fee, and that’s still not the case.

6. Stream everything because broadcast TV is a joke

Cord-cutting is fun. Broadcast TV is annoying, and getting around ads and air times using a DVR is very 2005. Most shows are available on streaming services of some kind or another, and while those services are multiplying, you could probably join all of them for well under what you’re paying for the 150 cable channels you never watch.

Unless you really need to watch certain games or news shows as they’re broadcast, you can get by streaming everything. This has the side effect of starving networks of viewers and accelerating the demise of these 20th-century relics. Good ones will survive as producers and distributors of quality programming, and you can support them individually on their own merits. It’s a weird transitional time for TV, but we need to drop-kick them into the future so they’ll stop charging us for a media structure established 50 years ago.

Something isn’t available on a streaming service? 100 percent chance it’s because of some dumb exclusivity deal or licensing SNAFU. Go pirate it for now, then happily pay for it as soon as it’s made available. This method is simple for you and instructive for media companies. (They always see piracy rates drop when they make things easy to find and purchase.)

This also lets you avoid certain fees ISPs love tacking onto your bill. I had a “broadcast TV fee” on my bill despite not having any kind of broadcast service, and I managed to get it taken off and retroactively paid back.

On that note…

7. Watch your bill like a hawk

Telecoms just love putting things on your bill with no warning. It’s amazing how much a bill can swell from the quoted amount once they’ve added all the little fees, taxes and service charges. What are they, anyway? Why not call and ask?

You might find out, as I did, that your ISP had “mistakenly” been charging you for something — like equipment — that you never had nor asked for. Amazing how these lucrative little fees tend to fall through the cracks!

Small charges often increase and new ones get added as well, so download your bill when you get it and keep it somewhere (or just keep the paper copies). These are really handy to have when you’re on the phone with a rep. “Why wasn’t I informed my bill would increase this month by $50?” “Why is this fee more now than it was in July?” “Why do I pay a broadcast fee if I don’t pay for TV?” These are the types of questions that get you discounts.

Staying on top of these fees also means you’ll be more aware when there are things like mass refunds or class action lawsuits about them. Usually these have to be opted into — your ISP isn’t going to call you, apologize and send a check.

As long as you’re looking closely at your bill…

8. Go to your account and opt out of everything

When you sign up for broadband service, you’re going to get opted into a whole heap of things. They don’t tell you about these, like the ads they can inject, the way they’re selling this or that data or that your router might be used as a public Wi-Fi hotspot.

You’ll only find this out if you go to your account page at your ISP’s website and look at everything. Beyond the usual settings like your address and choice of whether to receive a paper bill, you’ll probably find a few categories like “privacy” and “communications preferences.”

Click through all of these and look for any options to opt out of stuff. You may find that your ISP has reserved the right to let partners email you, use your data in ways you wouldn’t expect and so on. It only takes a few minutes to get out of all this, and it deprives the ISP of a source of income while also providing a data point that subscribers don’t like these practices.

9. Share your passwords

Your friend’s internet provider gets him streaming services A, B and C, while yours gives you X, Y and Z. Again, this is not about creators struggling to get their content online, but rather all about big media and internet corporations striking deals that make them money and harm consumers.

Share your (unique, not reused!) passwords widely and with a clean conscience. No company objects when you invite your friends over to watch “Fleabag” at your house. This just saves everyone a drive!

10. Encrypt everything and block trackers

One of the internet companies’ many dirty little deals is collecting and selling information on their customers’ watching and browsing habits. Encrypting your internet traffic puts the kibosh on this creepy practice — as well as being good security.

This isn’t really something you can do too much to accomplish, since over the last few years encryption has become the rule rather than the exception, even at sites where you don’t log in or buy anything. If you want to be sure, download a browser plug-in like HTTPS everywhere, which opts you into a secure connection anywhere it’s available. You can tell it’s secure because the URL says “https://” instead of “http://” — and most browsers have other indicators or warnings as well.

You should also use an ad blocker, not necessarily to block ads that keep outlets like TechCrunch alive (please), but to block trackers seeded across the web by companies that use sophisticated techniques to record everything you do. ISPs are among these and/or do business with them, so everything you can do to hinder them is a little mud in their eye.

Incidentally there are lots of ways you can protect your privacy from those who would invade it — we’ve got a pretty thorough guide here.

11. Use a different DNS

Bryce Durbin / TechCrunch

On a similar note, most ISPs will usually be set up by default with their own “Domain Name Service,” which is the thing that your browser pings to convert a text web URL (like “techcrunch.com”) to its numerical IP address.

There are lots of these to choose from, and they all work, but if you use your ISP’s, it makes it much easier for them to track your internet activity. They also can block certain websites by refusing to provide the IP for content they don’t like.

TechCrunch doesn’t officially endorse one, but lots of companies offer free, fast DNS that’s easy to switch to. Here’s a good list; there are big ones (Google, Cloudflare), “open” ones (OpenDNS, OpenNIC) and others with some niche features. All you need to do is slot those two numbers into your internet configuration, following the instructions they provide. You can change it back at any time.

Setting up a VPN is another option for very privacy-conscious individuals, but it can be complicated. And speaking of complicated…

12. Run a home server

This is a bit advanced, but it’s definitely something ISPs hate. Setting up your home computer or a dedicated device to host a website, script or service seems like a natural use of an always-on internet connection, but just about everyone in the world would rather you sign up for their service, hosted on their hardware and their connection.

Well, you don’t have to! You can do it on your own. Of course, you’ll have to learn how to run and install a probably Unix-based server, handle registry stuff, install various packages and keep up to date so you don’t get owned by some worm or bot… but you’ll have defied the will of the ISP. That’s the important thing.

13. Talk to your local government

ISPs hate all the things above, but what they hate the most by far is regulation. And you, as a valued citizen of your state and municipality, are in a position to demand it. Senators, representatives, governors, mayors, city councils and everyone else actually love to hear from their constituency, not because they desire conversation but because they can use it to justify policy.

During the net neutrality fight, a constant refrain I heard from government officials was how much they’d heard from voters about the issue and how unanimous it was (in support, naturally). A call or email from you won’t sway national politics, but a few thousand calls or emails from people in your city just might sway a local law or election. These things add up, and they do matter. State net neutrality policies are now the subject of national attention, and local privacy laws like those in Illinois are the bane of many a shady company.

Tell your local government about your experience with ISPs — outages, fees, sneaky practices or even good stuff — and they’ll file it away for when that data is needed, such as renegotiating the contracts national companies sign with those governments in order to operate in their territories.

Internet providers only do what they do because they are permitted to, and even then they often step outside the bounds of what’s acceptable — which is why rules like net neutrality are needed. But first people have to speak out.



Source link

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published.

Gadgets

Report: Windows 11 22H2 update will be released on September 20

Published

on

Enlarge / A selection of apps from the Microsoft Store.

Microsoft

Windows 11’s first major update, also called Windows 11 22H2, is due to be released to the public on September 20, according to separate reports from The Verge and Windows Central.

The update has been available in near-final form in Microsoft’s Windows Insider Preview channels since May, and we’ve already covered most of its major changes—Windows 11 22H2 will include a few new security features (and new default settings for existing features), a redesigned Task Manager, new touchscreen gestures and window management features, and tweaks for the Start menu and taskbar, among other things. It also continues to replace old bits of Windows 8- and 10-era UI (like the brightness and volume indicators) with rounded Windows 11-style versions, bringing more visual consistency to Windows PCs.

Like all major Windows updates, it likely won’t be offered to all current Windows 11 users on September 20. Microsoft usually sends the update to a small number of PCs first and gradually expands availability until all Windows 11 PCs have installed it. Users can manually install new updates by downloading an ISO or using the Windows 11 Installation Assistant from this page.

Microsoft’s update plans for Windows have changed a lot in the last year, and they’re reportedly still in a state of flux. The company said last year that Windows 11 would receive major updates once a year and that Windows 10 would move from its twice-a-year update model to the same once-per-year schedule. But even as the pace of major updates has officially slowed down, Microsoft has also made some changes to its development and release practices that allow it to roll out small- to medium-size changes at shorter intervals. In the 10 months since Windows 11 was released, we’ve gotten a long list of user interface tweaks, updates for a number of preinstalled first-party apps, and Android app support. Microsoft also reportedly plans to go back to releasing new numbered Windows versions every three years or so, although the company has neither confirmed nor denied this.

For Windows 10 users who can’t or don’t want to install Windows 11, Windows 10 is getting its own 22H2 update. Microsoft released a preview build for it late last month, but the company isn’t talking about what this update actually does. It’s not likely to include many big user-facing improvements.

Continue Reading

Gadgets

Pixel 6 owners who upgrade to Android 13 can never go back

Published

on

Android 13 is slowly rolling out to Pixel phones, but here’s something to consider when that update message finally pops up on your device: You can never go back.

Google is apparently changing the way Android updates are enforced on its latest devices. A new warning message on the Pixel Factory Image page says that the Pixel 6, 6 Pro, and 6a can never go back to older versions of Android once they update:

Anti-rollback was first introduced in Android 8 as a security feature. Google can patch all the exploits it wants, but security fixes are meaningless if an attacker can just roll back a device to a previous version that’s full of security holes. Rollback protection works by recording the newest installed version into tamper-evident storage that persists across device wipes, and now the system knows if it’s on an old version or not. Previously, this feature would just show a warning message on boot (and it looks like that will still happen on the Pixel 5 and lower), but now, Google plainly says of the Pixel 6, “You will not be able to flash older Android 12 builds.”

It’s not clear why only the Pixel 6 is affected by this change. If you don’t count Android 12L, this is the Pixel 6’s first major OS update. The three phones listed are also the only three phones that use Google’s first in-house SoC, the Google Tensor, so maybe the chip is flexing its muscles with new anti-downgrade capabilities.

This isn’t a big deal for most consumers, but in previous Android versions, it was nice to have an escape hatch if Google came out with a particularly buggy first release. If you frequently try out different software builds, this change will presumably mean that you can’t use any older third-party ROMs, either.

Continue Reading

Gadgets

Almost-certain Nest Wifi appears at FCC with Wi-Fi 6E on-board

Published

on

Enlarge / We can’t show you Google’s likely new Nest Wifi router because it’s confidential. But “white” and “spherical” are pretty good bets.

Google has a new device awaiting approval at the FCC, and all signs point to it being an updated Nest Wifi router that not only addresses the notable lack of Wi-Fi 6 on its last model but leapfrogs ahead to Wi-Fi 6E.

In FCC documents made available yesterday, Google asked the FCC to keep confidential its schematics and operational details, including an “Internal Proprietary Antenna Solution consisting of 6 antennas.” As pointed out by Android Police, the fillings also show support for the 6 GHz frequencies of Wi-Fi 6E. There are also the standard 2.4 and 5 GHz bands, Bluetooth Low-Energy, and the 2.4 GHz frequencies that smart home connection standard Thread relies upon.

The model number—A4R-G6ZUC—is akin to other Nest products, and 9to5Google says it has confirmed that this is the number for the next Nest Wifi router.

In late 2019, when Google skipped Wi-Fi 6 for Nest Wifi, citing (questionable) cost concerns, we noted that a Wi-Fi 6 router wouldn’t do much for a home mostly filled with Wi-Fi 5 and 4 (i.e., 802.11ac and 802.11n) devices. And yet, had Nest’s router and points used Wi-Fi 6, their ability to use this newly freed-up spectrum space to speak to newer devices—and especially for backhaul moving of traffic from node to node—could have benefitted homes full of noisy devices or those competing with close-by neighbors’ gear.

It’s the same story with Wi-Fi 6E. There’s a small list of devices using the relatively recent Wi-Fi 6E right now: the Pixel 6 and 6a, Samsung’s Galaxy S21 Ultra, some brand-new laptops (not including the latest MacBook Air), and any PC you upgrade yourself with a 6E card. Wi-Fi 6E also lets devices make use of the wider 80 and 160 MHz channels, opening up capacity and reducing interference.

Broadcom chart illustrating the difference between a noisy 5GHz channel and a clean 6GHz channel.
Enlarge / Broadcom chart illustrating the difference between a noisy 5GHz channel and a clean 6GHz channel.

Broadcom

It’s worth noting that this FCC filing is only for a Nest Wifi router. It remains to be seen whether Google will offer Nest hubs with built-in speakers, as with the previous Nest Wifi. One more notable improvement Google could latch onto new Nest hubs would be Ethernet ports, something painfully lacking from the current generation.

In our benchmark review of Nest Wifi, we were impressed with Nest’s coverage of a 3,500-square-foot, difficult-layout home but found lots of room for improvement. Given the other options available at the same price points, it seemed like an option best suited for those already enthusiastic about Google Assistant speakers.

By the time Nest Wifi arrives (likely at an October Google hardware event), there will probably be strong Wi-Fi 6E mesh competition. We’ll see if the product has the same value proposition then.

Continue Reading

Trending