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Australian telco complaints are up and it isn’t because of the NBN

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Figures from the Australian Communications and Media Authority (ACMA) have showed a spike in complaints about fixed broadband services not owned by National Broadband Network (NBN) for the three months to the end of 2018.

The Telecommunications complaints handling report — which takes data from the 30 telco service providers that have over 30,000 services in operation — showed a 62% jump in non-NBN fixed broadband complaints from 204 per 10,000 services in operation in the quarter ended September, to 331 complaints per 10,000 services for the quarter ended December.

The most complained about service type remained NBN voice-only services with 490 complaints, however this was a 39% drop from the September quarter. NBN broadband was steady, recording 201 complaints per 10,000 services in September, and 199 in December.

Mobile services, which are easily the most used service type in Australia, saw a 14% increase in complaints from 51 to 58.

Overall, complaints per 10,000 services in operation grew by 10% to 108 by the end of 2018.

At the end of 2018, over 30 million mobile services were in operation, followed by 4.85 million NBN broadband users, 3.87 million non-NBN fixed line voice customers, 2.1 million non-NBN fixed broadband services, 276,000 NBN voice-only services, and 248,000 services that are classed as other, which includes dial-up internet, and email and website hosting account complaints.

For users on the NBN, the access technology that received the most complaints was fibre-to-the-curb at 547 complaints, down by one-third; followed by fibre-to-the-building on 246, down 3%; hybrid fibre-coaxial meanwhile saw a 10% increase to 216 complaints per 10,000 services; fixed wireless dropped 3% to 185; and fibre-to-the-premises saw a 4% increase in complaints to 141.

Satellite users on the NBN, the access technology with the fewest complaints, saw a massive 185% jump from 20 complaints per 10,000 services to 57.

“The data shows that the higher rate of complaints about FTTC connections in the September 2018 and December 2018 quarters was attributable to only a few of the 30 reporting providers,” ACMA said.

“In addition, the first FTTC connections were completed just prior to the first reporting period, in March 2018. At the end of the December 2018 quarter, FTTC accounted for 1.5 per cent of SIOs delivered over the NBN. It may be inferred that the relative newness of this technology contributed to the high rate of complaints.”

The report was the first installment from ACMA that is based on complaints made by customers to their telco providers.

“Telco customers deserve to have their complaints dealt with quickly,” Communications Minister Paul Fletcher said.

“This report builds a clearer picture of complaints across the industry and provides a baseline for future trends. This will help Australia’s telcos to further focus on improving the customer experience.”

ACMA chair Nerida O’Loughlin said the authority would look at the data to decide if action is needed.

“The high level of complaints reported for voice-only services delivered by telcos over the NBN is of real concern as they are critical to the most vulnerable in our community,” O’Loughlin said.

“The ACMA will be taking a close interest in efforts by telcos to deal with the cause of these complaints.”

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Complaints to TIO over NBN service halved for six months to December 2018

Overall complaints to the Telecommunications Industry Ombudsman are back to 2016 numbers, sitting at 61,000 made between July 1 and December 31, 2018.

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Only 25% of customers taking up Optus content refunds

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Today’s Wordle Answer #472 – October 4, 2022 Solution And Hints

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The answer to today’s Wordle puzzle (#472 – October 4, 2022) is bough, which is what you call a branch, especially the main branch, of a tree. The word bough has roots (no pun intended) in the Old English word “bōg,” which means shoulder, similar to Old High German’s “buog,” which means the same thing (via Etymonline). There’s a popular Roman myth about the Golden Bough, which is a tree branch with golden leaves that enabled the trojan hero Aeneas to travel safely through the land of the dead. 

We solved the puzzle in three tries today, kicking things off with an expert-endorsed starter word, slate. We tried the word brush next, which turned out to be a really lucky guess with three green tiles. The answer was apparent by the third guess, and since we also solved the puzzle in three guesses yesterday, that begins a three-try streak that we hope we can continue tomorrow!

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How To Display iPhone 14 Pro’s Dynamic Island On Any Android Device

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You can also choose whether to display the cutout at the center of the display (for hole-punch cameras on the center of the display) or on the left for cameras placed in the corner. Remember that as you increase or decrease the cutout size, the icons shown in it will also scale to match. Thankfully, the app gives you a preview of the cutout when you are changing the settings.

You can also modify gestures such as single tap or long press. Dynamic Spot also allows you to change the default time, after which the pop-up automatically disappears. Additionally, you can fiddle with a lot of appearance-related settings, such as the animation when the Dynamic Island clone pops up or unfolds.

Just as on the iPhone 14 Pro, the Dynamic Spot on your Android app will show the app icon when a new notification arrives. You may selectively choose which apps display the notifications or allow all apps of them. You can also tap on the app’s icon to open the notification or long-press the icon to preview the notification.

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The 10 Wildest Features Of The Mercedes Maybach Off-Roader

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Sustainability is a word on every car manufacturer’s radar right now, with more focus being given to the idea of eco-friendly vehicles than ever before. The Off-Roader plays into that theme by featuring a prominent set of solar panels mounted on its hood, which could be used to generate power to extend the range of the car. It’s worth pointing out that this is all hypothetical, as the show car is non-functional, and has no drivetrain. Mercedes is keen to stress, though, that if the car did have a drivetrain, it would be all-electric, although no detail is given on the power or range that would be available to drivers.

The solar panels are interwoven with yet more Maybach logos, and their tinted finish makes them blend in almost seamlessly with the rest of the hood. It’s been pointed out by industry analysts that adding solar panels to cars is not always as environmentally friendly as it might seem, as the panels are only able to generate a very small amount of power. That power can easily be consumed by the added A/C strain caused by parking a car out in the sun all day to charge it. Car-mounted solar panels might be a flawed idea in practice, but even so, it’s interesting to see how Abloh was able to inconspicuously add them in without compromising the overall look of the car.

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