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Check out our Thanksgiving tech support survival guide (2018 edition)

It’s that time of year again…
Thanksgiving is a time of year which sees “the techies” and “the non-techies” come into contact. And chances are that you, being the techie, will be spotted an hunted down — The Walking Dead style, albeit these zombies are slower and sleepier thanks to all the tryptophan — by the non-techies in search of “help.”
And why not?
Don’t doctors get asked for advice on boils and sores at every get-together they attend? Don’t all lawyers help friends and family members with their latest crop of legal problems? No… well, we must be in the wrong line of work.
With this in mind, I’ve put together what I call a “Turkey Day” tech support survival guide. I’ve called it a “Turkey Day” guide — though it will work just as well at other times of year — because this seems to be the time of year when the techie’s superhero skills are in greatest demand.
The first rule of Thanksgiving tech support is…
Don’t needlessly take on huge projects. They will end up sucking away all your time, and you’ll be back at work wondering where Thanksgiving went.
Only take on projects that you can finish in a short amount of time. Also, if you’re not making any headway with an issue, know when to give up.
Collect several high-capacity USB flash drives
The foundation of the “Turkey Day” tech support survival kit is several large USB flash drives. 4GB is good, but 8GB or more is better. Make sure you have several of them on hand.
Not only are they a must-have for storing your “superpowers” (software tools) on, but they also come in handy if you have to move or back up any files.
Download updates in advance
You know that PC that you worked on last year? The one that hadn’t been updated in a year? Chances are it has not seen an update since the last time you laid hands on it.
Be prepared and download updates in advance. You know better than I do what operating systems your family (and any nearby friends) are running, but here are some quick links:
Alternatively, if you’re going somewhere that has a fast internet connection, use the operating system’s own updater to bring in the updates (this is usually quicker and needs less hand-holding).
Top tip: Thanksgiving is NOT the right time to be upgrading operating systems — remember that first rule? If family and friends start asking you about Windows 10 or macOS Mojave, my advice is to tell them you’ll talk about that another time. Upgrading OSes is the sort of timesuck to avoid if you want to relax.
Other patches and updates should be small enough for you to be able to download them over a poor connection. If not, then impress your family and friends by setting up a Wi-Fi hotspot using your smartphone or tablet and download them that way.
Secure your bases
In my experience, about half of what I would affectionately call “home users” don’t run any security software (unless it was pre-installed), and the other half are running an outdated package.
As for a comprehensive, nag-free antivirus for both Windows and Mac systems, I recommend you take a look at Sophos Home, which offers commercial-grade antivirus to consumers at no cost.
I also find it handy to have a scanner that I can install and run to clean up any infected Windows PCs I stumble across. For this I use VIPRE Rescue, which is a superb tool for on-the-fly malware removal.
Remember to check that all installed browsers are up-to-date (along with any add-ons). This is a good time to be on the lookout for any random toolbars or dodgy add-ons that need removing.
Here are a few other things worth checking: Java | QuickTime (or just dump it if possible, since it’s not been updated in over a year) | Flash.
Another good security tip is to determine which program is the default PDF reader on the system. If it’s not an up-to-date version of Adobe Reader then I’d recommend uninstalling it and adding FoxIt Reader, a move that will make the system in question safer.
I used to recommend Flexera Personal Software Inspector scanner for identifying programs that were insecure or in need of updating, and it could also automatically update many commonly used applications. Unfortunately, this product has been discontinued and direct alternatives are not available. Two of the alternatives that I’ve tested are SUMo and Patch My PC.
Install this now, and next year you might actually get to watch the game.
Prepare for battle… erm… troubleshooting
My favorite portable troubleshooting utility is, and has been for years, the Ultimate Boot CD.
Ultimate Boot CD now allows you to run the .ISO disk image from a USB flash drive, which is more convenient and a lot easier to keep updated than a disc (although for older systems it’s still wise to have a CD in your bag, just in case it won’t boot from a USB drive).
This is without doubt the best collection of tools and utilities available, and has saved my bacon more times than I care to remember.
Get ready to fight crapware
For any relatives who might have a new PC (that’s more than likely stuffed full of ‘crapware’), then PC Decrapifier is a handy tool to have nearby. Running this on a new PC can make it feel like an even newer PC.
Then there’s all the other stuff!
It’s not just PCs these days. It’s also everything else: iPhones, iPads, Android devices, set-top devices, etc.
This is where life gets extra complex and it’s wise to pick your battles here.
Make sure you have some basic tools
You need to be packing hardware as well as software. I find that at minimum it’s good to carry the following:
- A #2 Phillips screwdriver (or a good multitool)
- An anti-static wrist strap
- A few anti-static bags
- Some spare screws (drive screws and motherboard screws are especially handy)
- A spare Lightning and micro USB charger cables for smartphones and tablets
- Spare USB charger
If you have a decent everyday carry kit with you, you should be OK for tools.
Thinking on your feet
Don’t waste time (remember, this is your time too). If you don’t know something, don’t bother trying to reinvent the wheel; instead hit up your favorite search engine to look for answers. Jumping straight to this stage (as opposed to going through long-winded troubleshooting procedures) can save you a lot of time.
Alternatively… just say no!
Toss aside the keyboard, frisbee the boot CD into the garbage can, and just gorge yourself on giant slabs of turkey and pumpkin pie.
Do you think that this t-shirt from ThinkGeek is a fantastically passive-aggressive way to get the message across that you’re not in the mood to fix PCs? It might be the best $20 you’ll spend this year.
It’s an absolute classic!
Have a good Turkey Day, folks, and try to find time to have fun!
See also:
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Cymulate snaps up $70M to help cybersecurity teams stress test their networks with attack simulations – TechCrunch

The cost of cybercrime has been growing at an alarming rate of 15% per year, projected to reach $10.5 trillion by 2025. To cope with the challenges that this poses, organizations are turning to a growing range of AI-powered tools to supplement their existing security software and the work of their security teams. Today, a startup called Cymulate — which has built a platform to help those teams automatically and continuously stress test their networks against potential attacks with simulations, and provide guidance on how to improve their systems to ward off real attacks — is announcing a significant round of growth funding after seeing strong demand for its tools.
The startup — founded in Tel Aviv, with a second base in New York — has raised $70 million, a Series D that it will be using to continue expanding globally and investing in expanding its technology (both organically and potentially through acquisitions).
Today, Cymulate’s platform covers both on-premise and cloud networks, providing breach and attack simulations for endpoints, email and web gateways and more; automated “red teaming”; and a “purple teaming” facility to create and launch different security breach scenarios for organizations that lack the resources to dedicate people to a live red team — in all, a “holistic” solution for companies looking to make sure they are getting the most out of the network security architecture that they already have in place, in the worlds of Eyal Wachsman, Cymulate’s CEO.
“We are providing our customers with a different approach for how to do cybersecurity and get insights [on] all the products already implemented in a network,” he said in an interview. The resulting platform has found particular traction in the current market climate. Although companies continue to invest in their security architecture, security teams are also feeling the market squeeze, which is impacting IT budgets, and sometimes headcount in an industry that was already facing a shortage of expertise. (Cymulate cites figures from the U.S. National Institute of Standards and Technology that estimate a shortfall of 2.72 million security professionals in the workforce globally.)
The idea with Cymulate is that it’s built something that helps organizations get the most out of what they already have. “And at the end, we provide our customers the ability to prioritize where they need to invest, in terms of closing gaps in their environment,” Wachsman said.
The round is being led by One Peak, with Susquehanna Growth Equity (SGE), Vertex Ventures Israel, Vertex Growth and strategic backer Dell Technologies Capital also participating. (All five also backed Cymulate in its $45 million Series C last year.) Relatively speaking, this is a big round for Cymulate, doubling its total raised to $141 million, and while the startup is not disclosing its valuation, I understand from sources that it is around the $500 million mark.
Wachsman noted that the funding is coming on the heels of a big year for the startup (the irony being that the constantly escalating issue of cybersecurity and growing threat landscape spells good news for companies built to combat that). Revenues have doubled, although it’s not disclosing any numbers today, and the company is now at over 200 employees and works with some 500 paying customers across the enterprise and mid-market, including NTT, Telit, and Euronext, up from 300 customers a year ago.
Wachsman, who co-founded the company with Avihai Ben-Yossef and Eyal Gruner, said he first thought of the idea of building a platform to continuously test an organization’s threat posture in 2016, after years of working in cybersecurity consulting for other companies. He found that no matter how much effort his customers and outside consultants put into architecting security solutions annually or semi-annually, those gains were potentially lost each time a malicious hacker made an unexpected move.
“If the bad guys decided to penetrate the organization, they could, so we needed to find a different approach,” he said. He looked to AI and machine learning for the solution, a complement to everything already in the organization, to build “a machine that allows you to test your security controls and security posture, continuously and on demand, and to get the results immediately… one step before the hackers.”
Last year, Wachsman described Cymulate’s approach to me as “the largest cybersecurity consulting firm without consultants,” but in reality the company does have its own large in-house team of cybersecurity researchers, white-hat hackers who are trying to find new holes — new bugs, zero days and other vulnerabilities — to develop the intelligence that powers Cymulate’s platform.
These insights are then combined with other assets, for example the MITRE ATT&CK framework, a knowledge base of threats, tactics and techniques used by a number of other cybersecurity services, including others building continuous validation services that compete with Cymulate. (Competitors include the likes of FireEye, Palo Alto Networks, Randori, AttackIQ and many more.)
Cymulate’s work comes in the form of network maps that detail a company’s threat profile, with technical recommendations for remediation and mitigations, as well as an executive summary that can be presented to financial teams and management who might be auditing security spend. It also has built tools for running security checks when integrating any services or IT with third parties, for instance in the event of an M&A process or when working in a supply chain.
Today the company focuses on network security, which is big enough in itself but also leaves the door open for Cymulate to acquire companies in other areas like application security — or to build that for itself. “This is something on our roadmap,” said Wachsman.
If potential M&A leads to more fundraising for Cymulate, it helps that the startup is in one of the handful of categories that are going to continue to see a lot of attention from investors.
“Cybersecurity is clearly an area that we think will benefit from the current macroeconomic environment, versus maybe some of the more capital-intensive businesses like consumer internet or food delivery,” said David Klein, a managing partner at One Peak. Within that, he added, “The best companies [are those] that are mission critical for their customers… Those will continue to attract very good multiples.”
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Open-source password manager Bitwarden raises $100M – TechCrunch

Bitwarden, an open-source password manager for enterprises and consumers, has raised $100 million in a round of funding led by PSG, with participation form Battery Ventures.
Founded initially back in 2015, Santa Barbara, California-based Bitwarden operates in a space that includes well-known incumbents including 1Password, which recently hit a $6.8 billion valuation off the back of a $620 million fundraise, and Lastpass, which was recently spun out as an independent company again two years after landing in the hands of private equity firms.
In a nutshell, Bitwarden and its ilk make it easier for people to generate secure passwords automatically, and store all their unique passwords and sensitive information such as credit card data in a secure digital vault, saving them from reusing the same insecure password across all their online accounts.
Bitwarden’s big differentiator, of course, lies in the fact that it’s built atop an open-source codebase, which for super security-conscious individuals and businesses is a good thing — they can fully inspect the inner-workings of the platform. Moreover, people can contribute back to the codebase and expedite development of new features.
On top of a basic free service, Bitwarden ships a bunch of paid-for premium features and services, including advanced enterprise features like single sign-on (SSO) integrations and identity management.

Bitwarden
It’s worth noting that today’s “minority growth investment” represents Bitwarden’s first substantial external funding in its seven year history, though we’re told that it did raise a small undisclosed series A round back in 2019. Its latest cash injection is indicative of how the world has changed in the intervening years. The rise of remote work, with people increasingly meshing personal and work accounts on the same devices, means the same password is used across different services. And such poor password and credential hygiene puts businesses at great risk.
Additionally, growing competition and investments in the management space means that Bitwarden can’t rest on its laurels — it needs to expand, and that is what its funds will be used for. Indeed, Bitwarden has confirmed plans to extend its offering into several aligned security and privacy verticals, including secrets management — something that 1Password expanded into last year via its SecretHub acquisition.
“The timing of the investment is ideal, as we expand into opportunities in developer secrets, passwordless technologies, and authentication,” Bitwarden CEO Michael Crandell noted in a press release. “Most importantly, we aim to continue to serve all Bitwarden users for the long haul.”
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downgrade the ‘middle-men’ resellers – TechCrunch

As well as the traditional carbon offset resellers and exchanges such as Climate Partner or Climate Impact X the tech space has also produced a few, including Patch (US-based, raised $26.5M) and Lune (UK-based, raised $4M).
Now, Ceezer, a B2B marketplace for carbon credits, has closed a €4.2M round, led by Carbon Removal Partners with participation of impact-VC Norrsken VC and with existing investor Picus Capital.
Ceezer ’s pitch is that companies have to deal with a lot of complexity when considering how they address carbon removal and reduction associated with their businesses. Whie they can buy offsetting credits, the market remains pretty ‘wild-west’, and has multiple competing standards running in parallel. For instance, the price range of $5 to $500 per ton is clearly all over the place, and sometimes carbon offset resellers make buyers pay high prices for low-quality carbon credits, pulling in extra revenues from a very opaque market.
The startup’s offering is for corporates to integrate both carbon removal and avoidance credits in one package. It does this by mining the offsetting market for lots of data points, enabling carbon offset sellers to reach buyers without having to use these middle-men resellers.
The startup claims that sellers no longer waste time and money on bespoke contracts with corporates but instead use Ceezer’s legal framework for all transactions. Simultaneously, buyers can access credits at a primary market level, maximizing the effect of the dollars they spend on carbon offsets.
Ceezer says it now has over 50 corporate customers and has 200,000 tons of carbon credits to sell across a variety of categories. and will use the funds to expand its impact and sourcing team, the idea being to make carbon removal technologies more accessible to corporate buyers, plus widen the product offering for credit sellers and buyers.
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