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Faulty database script brings Salesforce to its knees

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Salesforce is going through one of its biggest outages ever after the company was forced to shut down large chunks of its infrastructure earlier today.

At the heart of the outage was a change the company made to its production environment that broke access permission settings across organizations and gave employees access to all of their company’s files.

According to reports on Reddit, users didn’t just get read access, but they also received write permissions, making it easy for malicious employees to steal or tamper with a company’s data.

In a status update, the company blamed the issue on “a database script deployment that inadvertently gave users broader data access than intended.”

Salesforce customers in Europe and North America were the most impacted by the company shutting down access to its own service.

Salesforce said the script only impacted customers of Salesforce Pardot — a business-to-business (B2B) marketing-focused CRM.

However, out of an abundance of caution, the company decided to take down all other Salesforce services, for both current and former Pardot customers.

“As a result, customers who were not affected may have also experienced service disruption, including customers using Marketing Cloud integrations,” Salesforce said.

The issue caused quite a ruckus on social media, where the company has been ridiculed all day. Some users reported being sent home from their jobs due to the prolonged Salesforce outage.

Parker Harris, Salesforce CTO and co-founder, apologized for his company’s issue on Twitter.

Salesforce said it was slowly unblocking access for companies that were not impacted by the database script directly.

“In parallel, we are working to restore the original permissions as quickly as possible for customers that were affected by the permissions change,” Salesforce said.



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Security

Managing Vulnerabilities in a Cloud Native World

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This free 1-hour webinar from GigaOm Research brings together experts in Cloud Native Vulnerability Management, featuring analyst Iben Rodriguez and special guest from Palo Alto Networks, John Morello. The discussion will focus on optimizing cloud security posture and integration with enterprise tool sets.

We will review platforms delivering Security Posture Management and Workload Protection for Microservice based and Hybrid Cloud Workloads.

Registrants will learn how new customers can benefit from Prisma Cloud to better secure their complex multi-cloud environments. Existing customers will learn about new features they can take advantage of and how to optimize their limited resources.

Register now to join GigaOm and Palo Alto Networks for this free expert webinar.

The post Managing Vulnerabilities in a Cloud Native World appeared first on Gigaom.

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Security Tools Help Bring Dev and Security Teams Together

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Software development teams are increasingly focused on identifying and mitigating any issues as quickly and completely as possible. This relates not only to software quality but also software security. Different organizations are at different levels when it comes to having their development teams and security teams working in concert, but the simple fact remains that there are far more developers out there than security engineers.

Those factors are leading organizations to consider security tooling and automation to proactively discover and resolve any software security issues throughout the development process. In the recent report, “GigaOm Radar for Developer Security Tools,” Shea Stewart examines a roundup of security tools aimed at software development teams.

Stewart identified three critical criteria to bear in mind when evaluating developer security tools. These include:

  • Vendors providing tools to improve application security can and should also enhance an organization’s overall security posture.
  • The prevailing “shift-left” mindset doesn’t necessarily mean the responsibility for reducing risk should shift to development, but instead focusing on security earlier in the process and continuing to do so throughout the development process will reduce risk and the need for extensive rework.
  • Security throughout the entire software development lifecycle (SDLC) is critical for any organization focused on reducing risk.

Figure 1. How Cybersecurity Applies Across Each Stage of the Software Development Lifecycle *Note: This report focuses only on the Developer Security Tooling area

Individual vendors have made varying levels of progress and innovation toward enhancing developer security. Following several acquisitions, Red Hat, Palo Alto Networks, and Rapid7 have all added tooling for developer security to their platforms. Stewart sees a couple of the smaller vendors like JFrog and Sonatype as continuing to innovate to remain ahead of the market.

Vendors delving into this category and moving deeper into “DevSecOps” all seem to be taking different approaches to their enhanced security tooling. While they are involving security in every aspect of the development process, some tend to be moving more quickly to match the pace of the SDLC. Others are trying to shore up existing platforms by adding functionality through acquisition. Both infrastructure and software developers are now sharing toolsets and processes, so these development security tools must account for the requirements of both groups.

While none of the 12 vendors evaluated in this report can provide comprehensive security throughout the entire SDLC, they all have their particular strengths and areas of focus. It is therefore incumbent upon the organization to fully and accurately assess its SDLC, involve the development and security teams, and match the unique requirements with the functionality provided by these tools. Even if it involves using more than one at different points throughout the process, focus on striking a balance between stringent security and simplifying the development process.

Read more: Key Criteria for Evaluating Developer Security Tools, and the Gigaom Radar for Developer Security Tool Companies.

The post Security Tools Help Bring Dev and Security Teams Together appeared first on Gigaom.

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Key Criteria for Evaluating User and Entity Behavior Analytics (UEBA)

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Cybersecurity is a multidisciplinary practice that not only grows in complexity annually but evolves nearly as quickly. A survey of the security landscape today would reveal concerns ranging from the classic compromised servers to the relatively new DevSecOps practices aimed at securing the rapid deployment of new code and infrastructure. However, some things remain constant no matter how much change is introduced. While technology evolves and complexity varies, there is almost always a human component in
risks presented to an organization.

User Behavior Analysis (UBA) was designed to analyze the actions of users in an organization and attempt to identify normal and abnormal behaviors. From this analysis, malicious or risky behaviors can be detected. UBA solutions identify events that are not detectable using other methods because, unlike classic security tools (an IDS or SIEM for example), UBA does not simply pattern match or apply rule sets to data to identify security events. Instead, it looks for any and all deviations from baseline user activity.

As technology advanced and evolved, and the scope of what is connected to the network grew, the need to analyze entities other than users emerged. In response, entity analysis has been added to UBA to create UEBA or User and Entity Behavior Analysis. The strategy remains the same, but the scope of analysis has expanded to include entities involving things like daemons, processes, infrastructure, and so on.

How to Read this Report

This GigaOm report is one of a series of documents that helps IT organizations assess competing solutions in the context of well-defined features and criteria. For a fuller understanding consider reviewing the following reports:

Key Criteria report: A detailed market sector analysis that assesses the impact that key product features and criteria have on top-line solution characteristics—such as scalability, performance, and TCO—that drive purchase decisions.

GigaOm Radar report: A forward-looking analysis that plots the relative value and progression of vendor solutions along multiple axes based on strategy and execution. The Radar report includes a breakdown of each vendor’s offering in the sector.

Solution Profile: An in-depth vendor analysis that builds on the framework developed in the Key Criteria and Radar reports to assess a company’s engagement within a technology sector. This analysis includes forward-looking guidance around both strategy and product.

The post Key Criteria for Evaluating User and Entity Behavior Analytics (UEBA) appeared first on Gigaom.

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