Instagram has been earning money from businesses flooding its social network with spam notifications. Instagram hypocritically continues to sell ad space to services that charge clients for fake followers or that automatically follow/unfollow other people to get them to follow the client back. This is despite Instagram reiterating a ban on these businesses in November and threatening the accounts of people who employ them.
A TechCrunch investigation initially found 17 services selling fake followers or automated notification spam for luring in followers that were openly advertising on Instagram despite blatantly violating the network’s policies. This demonstrates Instagram’s failure to adequately police its app and ad platform. That neglect led to users being distracted by notifications for follows and Likes generated by bots or fake accounts. Instagram raked in revenue from these services while they diluted the quality of Instagram notifications and wasted people’s time.
In response to our investigation, Instagram tells me it’s removed all ads as well as disabled all the Facebook Pages and Instagram accounts of the services we reported were violating its policies. Pages and accounts that themselves weren’t in violation but whose ads have been banned from advertising on Facebook and Instagram. However, a day later TechCrunch still found ads from two of these services on Instagram, and discovered five more companies paying to promote policy-violating follower-growth services.
This raises a big question about whether Instagram properly protects its community from spammers. Why would it take a journalist’s investigation to remove these ads and businesses that brazenly broke Instagram’s rules when the company is supposed to have technical and human moderation systems in place? The Facebook-owned app’s quest to “move fast” to grow its user base and business seems to have raced beyond what its watchdogs could safeguard.
I began this investigation a month ago after being pestered with Instagram Stories ads by a service called GramGorilla. The slicked-back hipster salesmen boasted how many followers he gained with the service and that I could pay to do the same. The ads linked to the website of a division of Krends Marketing, where for $46 to $126 per month, it promised to score me 1,000 to 2,500 Instagram followers.
Some apps like this sell followers directly, though these are typically fake accounts. They might boost your follower count (unless they’re detected and terminated) but won’t actually engage with your content or help your business, and end up dragging down your metrics so Instagram shows your posts to fewer people. But I discovered that GramGorilla/Krends and the majority of apps selling Instagram audience growth do something even worse.
You give these scammy businesses your Instagram username and password, plus some relevant topics or demographics, and they automatically follow and unfollow, like and comment on strangers’ Instagram profiles. The goal is to generate notifications those strangers will see in hopes that they’ll get curious or want to reciprocate and so therefore follow you back. By triggering enough of this notification spam, they trick enough strangers to follow you to justify the monthly subscription fee.
That pissed me off. Facebook, Instagram and other social networks send enough real notifications as is, growth hacking their way to more engagement, ad views and daily user counts. But at least they have to weigh the risk of annoying you so much that you turn off notifications all together. Services that sell followers don’t care if they pollute Instagram and ruin your experience as long as they make money. They’re classic villains in the “tragedy of the commons” of our attention.
This led me to start cataloging these spam company ads, and I was startled by how many different ones I saw. Soon, Instagram’s ad targeting and retargeting algorithms were backfiring, purposefully feeding me ads for similar companies that also violated Instagram’s policies.
The 17 services selling followers or spam that I originally indexed were Krends Marketing / GramGorilla, SocialUpgrade, MagicSocial, EZ-Grow, Xplod Social, Macurex, GoGrowthly, Instashop / IG Shops, TrendBee, JW Social Media Marketing, YR Charisma, Instagrocery, Social Sensational, SocialFuse, We Grow Social, IG Wildfire and Gramflare. TrendBee and Gramflare were found to still be running Instagram ads after the platform said they’ve been banned from doing so. Upon further investigation after Instagram’s supposed crackdown, I discovered five more services sell prohibited growth services: FireSocial, InstaMason/IWentMissing, NexStore2019, InstaGrow and Servantify.
Knowingly poisoning the well
I wanted to find out if these companies were aware that they violate Instagram’s policies and how they justify generating spam. Most hide their contact info and merely provide a customer support email, but eventually I was able to get on the phone with some of the founders.
“What we’re doing is obviously against their terms of service,” said GoGrowthly’s co-founder who refused to provide their name. “We’re going in and piggybacking off their free platform and not giving them any of the revenue. Instagram doesn’t like us at all. We utilize private proxies depending on clients’ geographic location. That’s sort of our trick to reduce any sort of liability,” so clients’ accounts don’t get shut down, they said. “It’s a careful line that we tread with Instagram. Similar to SEO companies and Google, Google wants the best results for customers and customers want the best results for them. There’s a delicate dance,” said Macurex founder Gun Hudson.
EZ-Grow’s co-founder Elon refused to give his last name on the record, but told me “[Clients] always need something new. At first it was follows and likes. Now we even watch Stories for them. Every new feature that Instagram has we take advantage of it to make more visibility for our clients.” He says EZ-Grow spends $500 per day on Instagram ads, which are its core strategy for finding new customers. SocialFuse founder Aleksandr [last name redacted] says his company spends a couple hundred dollars per day on Instagram and Facebook ads, and was worried when Instagram reiterated its ban on his kind of service in November, but says, “We thought that we were definitely going to get shut down but nothing has changed on our end.”
Several of the founders tried to defend their notification spam services by saying that at least they weren’t selling fake followers. Lacking any self-awareness, Macurex’s Hudson said, “If it’s done the wrong way it can ruin the user experience. There are all sorts of marketers who will market in untasteful or spammy ways. Instagram needs to keep a check on that.” GoGrowthly’s founder actually told me, “We’re actually doing good for the community by generating those targeted interactions.” WeGrowSocial’s co-founder Brandon also refused to give his last name, but was willing to rat out his competitor SocialSensational for selling followers.
Only EZ-Grow’s Elon seemed to have a moment of clarity. “Because the targeting goes to the right people… and it’s something they would like, it’s not spam,” he said before his epiphany. “People can also look at it as spam, maybe.”
Instagram finally shuts down the spammers
In response to our findings, an Instagram spokesperson provided this lengthy statement confirming it’s shut down the ads and accounts of the violators we discovered, claiming that it works hard to fight spam, and admitting it needs to do better:
Nobody likes receiving spammy follows, likes and comments. It’s really important to us that the interactions people have on Instagram are genuine, and we’re working hard to keep the community free from spammy behavior. Services that offer to boost an account’s popularity via inauthentic likes, comments and followers, as well as ads that promote these services, aren’t allowed on Instagram. We’ve taken action on the services raised in this article, including removing violating ads, disabling Pages and accounts, and stopping Pages from placing further ads. We have various systems in place that help us catch and remove these types of ads before anyone sees them, but given the number of ads uploaded to our platform every day, there are times when some still manage to slip through. We know we have more to do in this area and we’re committed to improving.
Instagram tells me it uses machine learning tools to identify accounts that pay third-party apps to boost their popularity and claims to remove inauthentic engagement before it reaches the recipient of the notifications. By nullifying the results of these services, Instagram believes users will have less incentive to use them. It uses automated systems to evaluate the images, captions and landing pages of all its ads before they run, and sends some to human moderators. It claims this lets it catch most policy-violating ads, and that users can report those it misses.
But these ads and their associated accounts were filled with terms like “get followers,” “boost your Instagram followers,” “real followers,” “grow your engagement,” “get verified,” “engagement automation” and other terms tightly linked to policy-violating services. That casts doubt on just how hard Instagram was working on this problem. It may have simply relied on cheap and scalable technical approaches to catching services with spam bots or fake accounts instead of properly screening ads or employing sufficient numbers of human moderators to police the network.
That misplaced dependence on AI and other tech solutions appears to be a trend in the industry. When I recently reported that child sexual abuse imagery was easy to find on WhatsApp and Microsoft Bing, both seemed to be understaffing the human moderation team that could have hunted down this illegal content with common sense where complex algorithms failed. As with Instagram, these products have highly profitable parent companies that can afford to pour more dollars in policy enforcement.
Kicking these services off Instagram is an important step, but the company must be more proactive. Social networks and self-serve ad networks have been treated as efficient cash cows for too long. The profits from these products should be reinvested in policing them. Otherwise, crooks will happily fleece users for our money and attention.
To learn more about the future of Instagram, check out this article’s author Josh Constine’s SXSW 2019 keynote with Instagram co-founders Kevin Systrom and Mike Krieger — their first talk together since leaving the company.
Meta plans hiring freeze, NASA shoots an asteroid, and Elon’s texts about Twitter are made public • TechCrunch
Hi all! Welcome back to Week in Review, the newsletter where we quickly sum up some of the most read TechCrunch stories from the past seven days. The goal? Even when you’re swamped, a quick skim of WiR on Saturday morning should give you a pretty good understanding of what happened in tech this week.
Want it in your inbox? Get it here.
- Elon’s texts: As part of the ongoing Musk vs. Twitter trial, a big ol’ trove of Twitter-related texts between Elon and various key figures/executives/celebrities has been made public. Amanda and Taylor look at some of the most interesting bits, with appearances from people like Gayle King, Joe Rogan, and Twitter founder Jack Dorsey (or, as he seems to be named in Elon’s contacts, “jack jack”.)
- Instagram bans PornHub’s account: “After a weeks-long suspension,” writes Amanda, “Pornhub’s account has been permanently removed from Instagram.” Why? PH says they don’t know, as they insist everything they put on Instagram was totally “PG” while calling for “full transparency and clear explanations.”
- Interpol issues a red notice for Terra’s founder: “Interpol has issued a red notice for Do Kwon,” write Manish and Kate, “requesting law enforcement agencies worldwide to search for and arrest the Terraform Labs founder whose blockchain startup collapsed earlier this year.”
- Google Maps’ new features: A bunch of new stuff is coming to Google Maps, and Aisha has the roundup. There’s a new view style meant to help you “immerse” yourself in a city before you visit, a “Neighborhood vibe” feature that aims to capture an area’s highlights, and augmented reality features that use the view from your camera to show exactly where ATMs and coffee shops are.
- Meta’s hiring freeze: The era of explosive hiring at Meta/Facebook is over, it seems. The company will freeze hiring and “restructure some groups” internally, Zuckerberg reportedly announced during an internal all-hands this week.
- Hacker hits Fast Company, sends awful push notifications: If you got a particularly vulgar push notification from Fast Company by way of Apple News this week, it’s because a hacker managed to breach the outlet’s content management system. The hacker also apparently published a (now pulled) post on Fast Company outlining how they got in.
- NASA hits an asteroid: If we needed to hit an asteroid from millions of miles away — to, say, change its course and steer it away from Earth — could we do it? NASA proved they could do just that this week, smashing a purpose-built spacecraft into an asteroid at 14,700 mph. The asteroid in question was never believed to be a threat to Earth, but these are the kinds of things you want tested before they’re necessary.
- Microsoft confirms Exchange vulnerabilities: “Microsoft has confirmed two unpatched Exchange Server zero-day vulnerabilities are being exploited by cybercriminals in real-world attacks,” writes Carly. Even worse? There’s no patch yet, though MSFT says one has been put on an “accelerated timeline” and offers temporary mitigation measures in the meantime.
Didn’t have time to tune in to all of TechCrunch’s podcasts this week? Here’s what you might’ve missed:
- Evernote and mmhmm co-founder Phil Libin joined us on Found to share what he’s learned about remote work and why he’ll “never go to work in the metaverse.”
- The Chain Reaction crew went deep on why crypto exchange FTX bid billions on a bankrupt company’s assets.
- Amanda joined Darrell on the TechCrunch Podcast to explore whether Tumblr was reversing its controversial porn ban (spoiler: no), and Devin hopped on to talk all about NASA’s wild anti-asteroid test mission.
What hides behind the TechCrunch+ paywall? Lots of really great stuff! It’s where we get to step away from the unrelenting news cycle and go a bit deeper on the stuff you tell us you like most. The most-read TC+ stuff this week?
- Is Silicon Valley really losing its crown?: A provocative question, one asked all the more after COVID flipped the switch on widespread remote work pretty much overnight. Alex dives into the investor data to see where the money is going, and whether or not that’s changed.
- Investors hit the brakes on productivity software: It’s an Alex Wilhelm double feature this week! After a few quarters of consistent investment growth, it seems investor interest in productivity tools might be waning. Why? Alex looks at why/how investment in the vertical has shifted.
ByteDance’s Pico debuts its Quest rival, but challenges remain • TechCrunch
When ByteDance bought the Chinese VR headset maker Pico a year ago, the message it sent was clear: it was betting that the immersive device would be where future generations spend most of their time consuming digital content. It’s a marriage reminiscent of Meta’s acquisition of Oculus back in 2014, except the world is now in a different place with technological advances that make VR headsets cheaper, less laggy, and more comfortable to wear.
The TikTok parent has long aimed to compete in a market dominated by Oculus’s VR devices for consumers. When Meta launched Quest 2 in 2020, ByteDance worked on a confidential internal project to develop AR glasses, The Information reported. Pico’s product launch this week is a further indication of its ambition to challenge Quest, which has enjoyed roughly two-thirds of the global AR and VR market for the past two years.
The Pico 4, which starts at €429 (around $420 thanks to a strong dollar) for 128GB and ships to Europe, Japan, and South Korea aside from China, has received applause in the VR community. It weighs only 295 grams without the straps and can function as a standalone device but also be tethered to PCs for more advanced VR experiences. It uses the Qualcomm Snapdragon XR2 processor as Quest 2 does.
“It’s inexpensive and good quality, with specs that can match Quest 2,” says Gavin Newton-Tanzer, host of mixed reality conference AWE Asia.
“Was impressed with the weight, comfort, LCD display, pancake lenses, color AR passthrough, and controllers. All it needs now are serious triple-A VR exclusives to distinguish itself from Meta to get gamers interested,” writes a VR content creator.
Merely “matching” Quest 2 specs doesn’t sound good enough given the latter came out two years ago and became an instant hit. Pico not only has a lot of catch-up to do on the technological front but also in terms of content and branding.
“Oculus’s content ecosystem is more established, providing a better understanding of what consumers want,” says Newton-Tanzer. Popular rhythm game Beat Saber, for instance, had generated $100 million in revenue on Oculus Quest by October 2021.
Pico is facing a chicken-or-egg problem, the XR expert suggests. Its user base across product lines isn’t currently large enough that top-tier creators would be devoted to making games, videos, and other VR content exclusively for its platform. It reportedly sold 500,000 units last year, half of its target. In contrast, Quest 2 shipped 10 million units in the space of October 2020 and November 2021. But without premium content, Pico will have a hard time attracting users in a meaningful way.
The good news is Pico has established a strong foothold in China and doesn’t face much competition in the home market. Oculus doesn’t have an official presence in China, meaning users have to go through the hassle of ordering an overseas version, getting the Oculus app from a foreign app store, and accessing its global app ecosystem through a virtual private network as Meta’s servers are blocked in China.
The technological bifurcation could allow Pico time to test and learn in the home market before launching into the West at full steam. Expansion in the U.S. is already set in motion as ByteDance began building a team for Pico on the West Coast, according to Protocol, with a focus to attract talent in content, marketing, and R&D.
YouTube TV users can now subscribe to standalone networks without a base plan • TechCrunch
YouTube TV launched a new option that allows subscribers to purchase add-ons without subscribing to the full channel offering in the service’s Base plan. With this new à la carte plan, subscribers can access more than 20 add-on channels, from Showtime and HBO Max to NBA League Pass, MLB.TV, and Starz among others.
This confirms reports that the company was looking to launch a YouTube channel store and join many other services that aggregate streaming subscriptions. Sling TV, Roku, Amazon Prime Video and Apple TV offer standalone options.
So, rather than spending $64.99 a month for the YouTube TV Base Plan that provides over 85 channels, consumers can now choose a more flexible option that allows them to mix and match from select entertainment networks, live sports and more, all within one app.
Customers can add or remove a network at any time they want as well as manage billing from the YouTube TV interface. To switch to the add-on only plan, users can go to “Settings” and select “Membership” then “Manage” to cancel the base plan. Choose “Update memberships” to add individual networks to the membership.
Like the base plan, subscribers with the à la carte plan still get access to an Unlimited DVR, three simultaneous streams and six household accounts.
Here is the full list of channels that subscribers can select from.
- HBO Max
- NBA League Pass
- Hallmark Movies Now
- Outside TV Features
- Sundance Now
- IFC Films Unlimited
- Dove Channel
- Law & Crime
Meta plans hiring freeze, NASA shoots an asteroid, and Elon’s texts about Twitter are made public • TechCrunch
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