If Facebook Messenger’s redesign succeeds, you won’t really notice it even happened. I hardly did over the past week of testing. There’s just a subtle sense that the claustrophobia has lifted. Perhaps that’s why Facebook decided to throw a big breakfast press event with 30 reporters today at its new downtown San Francisco office, complete with an Instagram-worthy donut wall. Even though the changes are minimal — fewer tabs, color gradients thread backgrounds, and a rounder logo — Facebook was eager to trigger an unequivocally positive news cycle.
Old Messenger vs New Messenger
In the seven years since Facebook acquired group chat app Beluga and turned it into Messenger, it’s done nothing but cram in more features. With five navigation bar options, nine total tabs, Stories, games, and businesses, Messenger’s real purpose — chatting with your friends — started to feel buried. “You build a feature, and then you build another feature, and they are piling up” says Facebook’s head of Messenger Stan Chudnovsky. “We either continue to pile on, or we build a foundation that will allow us to build simplicity and powerful features on top of something new that goes back to its roots.”
But suddenly uprooting the old design with a massive overhaul wasn’t an option. “It’s impossible to launch something for 1.3 billion people that will not piss people off” Chudnovsky told me. “It takes so much time to test things out and make sure you’re not doing something that will prevent people from doing things that are really, really important to them. At the end of the day, no one really likes change. People generally want things the way they are.”
So starting today, Messenger is globally rolling out an understated redesign globally over the next few weeks. It’s got a simpler interface with a lot more white space, a little less redundancy, and a casual vibe. Here’s a comparison of the app before and after.
Previously, there were five main navigation buttons along the bottom of the app. Between the actually useful Chats section that’d been invaded by Stories and the chaotic People section, there were tabs for calls, group chats, active friends, . Between then a camera button that aggressively beckoned you to post Stories, a dedicated Games tab, and a Discover tab for finding businesses and utility app.
In Messenger v4, now there are just three navigation buttons. The camera button has been moved up next to the chat composer inside the Chat section above Stories, People now contains the Active list as well as all Stories by friends, and Discover combines games and businesses. The fact that Stories is in both the Chats and People section make it seem that the company wants a lot more than the existing 300 million users across Facebook and Messenger opening its Snapchat copycat.
While there 10 billion conversations with businesses and 1.7 billion games sessions happen on Messenger each month, and both hold opportunities for monetization, they’re not the app’s purpose so they got merged. And though 400 million people — nearly a third of all Messenger users — make a video or audio call each month, those typically start from a button inside chat threads so Facebook nixed the Calls tab entirely.
All the old features are still available, just not quite as prominent as before. The one new feature is several color gradients you can use to customize specific chat threads. If you rapidly scroll through the messages, you’ll see the bubble background colors fade through the gradient. And one much-requested feature still on the way is Dark Mode, which Facebook says will launch in the next several weeks to reduce glare and make night-time usage easier on the eyes.
Finally, Messenger has a softer new logo. The sharp edges have been rounded off the quote bubble and lightning insignia. It seems designed to better compete with Snapchat and remind users that Messenger is fun and friendly as well as fast.
Inside The Messenger War Room
With the company’s downward scandal spiral of breaches, election interference, and fake news-inspired violence, it’s not just Messenger that’s a mess. It’s all of Facebook, both literally and metaphorically. Cleaning up, fighting back — those are the messages the company wants to drive home.
Facebook scored a win on this front last week by getting dozens of journalists (myself included) to breathlessly cover its election “war room”, until everyone realized they’d played themselves for page views. Today’s Messenger event felt a little like deja-vu as Facebook drilled the word “simple” into our heads. Chudnovsky even acknowledged that Facebook had already milked the redesign for a press hit back in May. “We previewed this at F8 but that was when the work was just beginning.”
Hopefully, this will be the start of a company wide interface cleanup. Facebook’s main app is full of cruft, especially with products like Facebook Watched stuffed in the nav bar despite lukewarm user interest. Messenger did a good job of ceasing to shoehorn the camera and games into our chat behavior, though Stories still appear twice in the app even if some wish they disappeared permanently. The world would benefit from a Facebook more concerned with what users want than what it wants to show them.
With the news going live just an hour after the event ended, many reporters stayed, writing their posts about Facebook while still inside Facebook. Chudnovsky admitted that beyond educating users via the press, the event was designed to celebrate the team that had labored over each pixel. “You can imagine at a company like ours, how many conversations you have to have about changing the logo.”
TikTok introduces a strike system for violations, tests a feature to “refresh” the For You feed • TechCrunch
TikTok today is announcing several changes to its service, including what it claims will be increased enforcement against bad actors as well as tests of new user-facing tools that will force a refresh of the app’s main algorithmic feed, known as the For You feed. The company said the changes are focused on keeping the platform both safe and entertaining for its users and creators alike.
While all major social media companies have content guidelines, their enforcement varies. As is often the case, people who violate the rules and are subject to takedowns of their content or bans, don’t always learn from their mistakes — they just become repeat violators. Today, TikTok’s enforcement system includes a variety of penalties, like temporary bans on posting or commenting, designed to reduce harmful content on the platform.
However, admits TikTok’s Global Head of Product Policy, Julie de Bailliencourt, in an announcement, creators complain that the current system can be confusing to navigate — especially if they don’t typically break TikTok’s rules or have unknowingly violated policy, and aren’t sure why they’ve been penalized. What’s more, this system is not efficient at deterring repeat violators, the exec explained
“Repeat violators tend to follow a pattern – our analysis has found that almost 90% violate using the same feature consistently, and over 75% violate the same policy category repeatedly,” de Bailliencourt wrote.
As a result, TikTok will move instead to a strike system, similar to YouTube. In all but the most severe cases, creators will accrue strikes as their content is removed. If they then reach a threshold of strikes within either a product feature (like comments or TikTok LIVE), or policy (like bullying or harassment), they will be permanently banned. The company said the threshold will vary depending on the violation and its potential to harm community members. It said, for instance, there may be a lower threshold for violating hateful content policies than there would be for posting low-harm spam.
TikTok will still issue permanent bans for severe violations, like videos that are “promoting or threatening violence, showing or facilitating child sexual abuse material (CSAM), or showing real-world violence or torture,” the post said.
The accumulated strikes will expire from an account’s record after 90 days, but accounts that “accrue a high number of cumulative strikes across policies and features” will be permanently banned. TikTok did not detail what a “high number” would be, nor did it share more information about what the thresholds are in the various areas. That could potentially cause more confusion among creators as they try to reverse engineer the system based on which accounts received strikes and why.
Creators will soon be able to track their own strikes and their account’s standing in the app, TikTok said, through an update to the Safety Center for creators. Here, they can view their own status and the status of the reports they’ve made on other videos or accounts. They’ll also be able to appeal strikes from this Safety Center if they feel they were given out in error. If the creator is close to a permanent ban, TikTok will notify them.
Related to this, the company said it will also begin to test a new feature in select markets that will inform creators which videos of theirs have been marked as ineligible for recommendation to users’ For You feeds, and why.
For end users, however, another new test may be more interesting.
Soon, TikTok will allow some users to tap a new “Refresh” button to receive an updated set of For You feed recommendations. Though TikTok’s feed is highly personalized and fairly addictive, many complain the content becomes stale as it doesn’t add enough variety after some time. With the new refresh button, which will be available in account settings, users will be able to force the app to bring “new, diversified content not based on previous activity or interactions” to their For You feed.
After hitting the button, users will then begin to see content that’s based on their new interactions, a TikTok spokesperson told TechCrunch. In addition to providing a refreshed feed, the company noted that the feature could serve as a way to support potentially vulnerable users who want to distance themselves from their current content experience.
The changes to TikTok’s policies and product come on the heels of increased concern over the app’s ties to China and the risks it poses. Across the U.S., TikTok has been banned on government devices after executive orders from governors prohibited the app. Several universities have banned the app on their Wi-Fi networks as well. And the Biden administration banned TikTok from government devices in a bill signed at the end of December. In response, TikTok has been taking meetings with officials, think tanks, and public interest groups in Washington, The New York Times reported, and this week invited media to tour its Transparency and Accountability Center in L.A.
Amid the increasing calls for a nationwide ban in the U.S., TikTok has been working to convince the public of its platform safety and rolling out new transparency tools that inform users why videos were recommended or allow them to filter out specific content. However, with every new announcement, there comes a bit of bad press, too. For instance, it was revealed last month the company had a secret heating button to make videos go viral, and just before that, Forbes reported TikTok had spied on its journalists. These reveals have tarnished the company’s image further at a time when it’s trying to increase trust.
TikTok says the refresh button will roll out in the “coming days” while the policy update is currently rolling out globally and users will be notified as it’s available to them.
Roblox to host a free virtual Super Bowl concert featuring Saweetie • TechCrunch
Hip-hop artist Saweetie is performing exclusively in Roblox for the NFL’s Super Bowl LVII pregame on February 10, the National Football League announced today.
The virtual concert will take place at 7:00 pm ET in Warner Music Group’s Rhythm City, a new destination on Roblox that was announced earlier this week. Rhythm City is set to launch on February 4 and offers mini-games and social roleplaying experiences like becoming a musician and owning a house and car.
The NFL claims that Saweetie will give a “family-friendly,” fully motion-captured performance and sing her hit songs like “Tap-In.” The concert will re-air every hour until Sunday, February 12.
Fans that virtually attend the Saweetie Super Bowl Concert can also get digital items on the Roblox marketplace or win items by finishing challenges. The digital collection includes wearable hairstyles, hats, boots, headphones, and sweatsuits, which are based on Saweetie’s merchandise and her album looks.
“I’m really excited to bring this iconic moment to the metaverse and share my music with a whole new audience in such a unique way! As an artist, innovator, and football fan, to be able to perform during Super Bowl LVII weekend in this new world – Rhythm City on Roblox – is something I never imagined that I would be involved in. I am very grateful and happy about this opportunity,” Saweetie said in a statement.
The NFL is also launching Super NFL Tycoon within Roblox. The metaverse experience allows users to pretend that they’re NFL team owners, draft a team, and build a stadium. Super NFL Tycoon will launch on February 4 to coincide with the virtual Super Bowl concert. Users can move between Super NFL Tycoon and Rhythm City through a designated portal.
Interestingly, the experience–which is presented by the global financial technology platform Intuit—is also an attempt to teach younger users “important financial concepts in a fun and engaging manner,” said Lara Balazs, Intuit’s Chief Marketing Officer and General Manager of Strategic Partner Group. So, while users fantasize about owning an NFL team, they can also learn how to manage cash flow, payroll, taxes, and customer acquisition (because that’s supposed to be fun somehow).
The concert, Super NFL Tycoon, and Rhythm City are also developed in partnership with Gamefam, a gaming company across metaverse platforms.
“Bringing a cultural moment like the Super Bowl to the metaverse with such innovative partners marks a shift in how brands are coming together to create the next generation of metaverse gaming experiences,” said Ricardo Briceno, Chief Business Officer of Gamefam.
This is the second year in a row that NFL and Roblox are offering the NFL Tycoon experience. For the 2022 Super Bowl, Roblox users could attend an interactive event called “Destruction House,” inspired by the Super Bowl LVI commercial. Also, in 2021, Roblox launched a virtual NFL storefront, giving users NFL-themed digital items to dress up their Roblox avatars.
The NFL’s foray into the metaverse points how the league tries to cater to a younger demographic.
“Working with Roblox has enabled us to create interactive shared experiences and with the virtual concert and Super NFL Tycoon, we will unlock deeper fan engagement,” said Ed Kiang, VP of Video Gaming at the NFL.
Roblox reported that its third quarter saw the fastest year-over-year growth in daily active users that range from 17 to 24 years old, which saw an increase of 41%. Roblox’s daily active users that are older than 13 years old grew by 34% year-over-year and accounted for 54% of all daily active users.
The streaming rights deal with Amazon has proven to attract a younger audience for the NFL. Amazon reported that Thursday Night Football (TNF) on Prime Video delivered an audience eight years younger than last year’s average TNF audience. The NFL also recently struck a deal with YouTube for the Sunday Ticket.
Super Bowl LVII will take place next Sunday, February 12, with the Kansas City Chiefs playing against the Philadelphia Eagles.
In September, Apple Music announced it is the official sponsor of the Super Bowl Halftime Show.
Netflix to include more EVs in its TV shows and movies as part of new partnership with GM • TechCrunch
Netflix and General Motors announced today that the streaming service will join the automaker’s “Everybody In” campaign that aims to accelerate mass adoption of electric vehicles. As part of the partnership, Netflix says it will increase the presence of EVs in Netflix-produced shows and films, where relevant over the course of the next year, while also taking steps to enable more sustainable productions.
To kick off the new alliance, the two companies will air a new commercial during the Super Bowl on February 12 that will see Will Ferrell enter the world of some of Netflix’s popular shows and films, including “Army of the Dead” and “Squid Game,” in various GM EVs.
The automaker’s EVs will be also seen in select Netflix shows and films, including “Love Is Blind,” “Queer Eye” and “Unstable,” which will feature the Chevrolet Bolt EUV, GMC HUMMER EV Pickup and Cadillac LYRIQ, respectively.
A spokesperson for GM told TechCrunch that the company is not paying Netflix for placement of its vehicles in the streaming service’s content. While GM is a partner on Netflix’s ad-supported tier, the company said that the strategic alliance between the two companies is separate from any advertising deal. The goal of the alliance is to expose people to EVs in a natural way.
GM says the two companies don’t have an end date in mind for the alliance, and that the automaker is looking forward to working with Netflix as it builds up its advertising business. As for the Super Bowl ad, GM says it’s unclear if the two will partner on another similar ad in the future.
The automaker says it will educate show runners about EVs so that they can find a way to integrate them naturally into storylines in a way that doesn’t make them feel out of place when they appear in TV shows and movies.
Netflix has been incorporating EVs into the TV shows and movies that it produces over the past year. The streaming service included EVs from Hyundai and Audi in its content, along with EVs from GM, as well. Now, Netflix will have access to even more EVs as part of its new alliance with GM.
“Entertainment has a huge impact on culture. We want to make EVs famous on streaming, small and silver screens to build an EV culture through storytelling that incorporates the experiences of driving and owning an EV,” said GM Global Chief Marketing Officer Deborah Wahl in a press release. “Netflix is a great partner because of the company’s compelling storytelling, commitment to sustainability and track record of sparking conversations that shape cultural trends. We are united in creating a better, more sustainable future for our world as we bring everybody in on EVs.”
Netflix says it’s also planning to become more sustainable behind the camera within its productions by optimizing energy use, then electrifying it, and decarbonizing the rest.
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