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No municipality paid ransoms in ‘coordinated ransomware attack’ that hit Texas

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In three years, the No More Ransom project has helped 200,000 users
No More Ransom project has prevented ransomware profits of at least $108 million.

A coordinated ransomware attack hit 22 Texas local governments, but none of the impacted municipalities paid ransom demands, Texas state officials said this week.

Three weeks after the incident took place, the Texas Department of Information Resources (DIR) said that more than half of the impacted entities are now back to operations as usual.

The “coordinated attack” hit on Friday, August 16, when hackers breached the IT networks of 22 local governments (initially reported as 23) and deployed the Sodinokibi (REvil) ransomware.

The mayor of Keene, Texas, one of the impacted Texas cities, said hackers breached the city’s network using the software used by an IT company to remotely manage Keene’s infrastructure, software that was also used by the other municipalities.

Hackers asked a collective ransom from all 22 towns and counties of $2.5 million paid in Bitcoin, NPR reported.

Texas officials were prepared

But Texas officials were prepared for the incident. Similar to how Louisiana deployed emergency cyber-teams to deal with a rash of ransomware infections at three local school districts, Texas officials did the same.

Texas DIR deployed experts from more than ten government agencies and private sector partners to help cities recover.

Some cities restored impacted systems from backups, while other rebuilt networks from scratch. This allowed municipalities to avoid paying ransom demands.

Taxpayers don’t want cities paying ransoms anymore

By doing so, government officials avoided another PR catastrophe. In recent months, taxpayers have been turning on cities that fail to invest or to safeguard IT networks, and then agree to pay gigantic ransom demands to criminal gangs.

Several cities have done so, and they’ve been heavily criticized, such as Riviera City, Florida, Lake City, Florida, and Jackson County, Georgia.

An IBM survey published this week echoed this criticism. IBM found that 60% of respondents (US taxpayers) were against cities using state funds to pay ransom demands in ransomware incidents.

Instead, 90% of respondents said they would be in favor of the US government increasing federal funding to improve cities’ cybersecurity.

As a result of more and more cities choosing to pay ransoms, recently, ransomware gangs have also become more brazen in their demands.

After realizing that insurance companies are likely to advise governments to pay ransom demands instead of covering the huge costs of rebuilding IT networks from scratch, ransomware gangs have started requesting more money.

After crooks demanded $2.5 million from Texas officials, this week, news also broke that another ransomware gang requested a whopping $5.3 million from a Massachusetts town, an offer the city turned down and decided to restore from backups, albeit it was initially willing to pay $400,000.

Advice from Texas responders

For this reason, it is important that cities protect their networks, instead of waiting around for something bad to happen, and then react to improve security.

To help out, the incident responders who managed the ransomware infections at the 22 Texas municipalities have published advice this week that companies and government organizations can follow:

  • Only allow authentication to remote access software from inside the provider’s network
  • Use two-factor authentication on remote administration tools and Virtual Private Network tunnels (VPNs) rather than remote desktop protocols (RDPs)
  • Block inbound network traffic from Tor Exit Nodes
  • Block outbound network traffic to Pastebin
  • Use Endpoint Detection and Response (EDR) to detect Powershell (PS) running unusual processes.



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Security

Key Criteria for Evaluating Security Information and Event Management Solutions (SIEM)

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Security Information and Event Management (SIEM) solutions consolidate multiple security data streams under a single roof. Initially, SIEM supported early detection of cyberattacks and data breaches by collecting and correlating security event logs. Over time, it evolved into sophisticated systems capable of ingesting huge volumes of data from disparate sources, analyzing data in real time, and gathering additional context from threat intelligence feeds and new sources of security-related data. Next-generation SIEM solutions deliver tight integrations with other security products, advanced analytics, and semi-autonomous incident response.

SIEM solutions can be deployed on-premises, in the cloud, or a mix of the two. Deployment models must be weighed with regard to the environments the SIEM solution will protect. With more and more digital infrastructure and services becoming mission critical to every enterprise, SIEMs must handle higher volumes of data. Vendors and customers are increasingly focused on cloud-based solutions, whether SaaS or cloud-hosted models, for their scalability and flexibility.

The latest developments for SIEM solutions include machine learning capabilities for incident detection, advanced analytics features that include user behavior analytics (UBA), and integrations with other security solutions, such as security orchestration automation and response (SOAR) and endpoint detection and response (EDR) systems. Even though additional capabilities within the SIEM environment are a natural progression, customers are finding it even more difficult to deploy, customize, and operate SIEM solutions.

Other improvements include better user experience and lower time-to-value for new deployments. To achieve this, vendors are working on:

  • Streamlining data onboarding
  • Preloading customizable content—use cases, rulesets, and playbooks
  • Standardizing data formats and labels
  • Mapping incident alerts to common frameworks, such as the MITRE ATT&CK framework

Vendors and service providers are also expanding their offerings beyond managed SIEM solutions to à la carte services, such as content development services and threat hunting-as-a-service.

There is no one-size-fits-all SIEM solution. Each organization will have to evaluate its own requirements and resource constraints to find the right solution. Organizations will weigh factors such as deployment models or integrations with existing applications and security solutions. However, the main decision factor for most customers will revolve around usability, affordability, and return on investment. Fortunately, a wide range of solutions available in the market can almost guarantee a good fit for every customer.

How to Read this Report

This GigaOm report is one of a series of documents that helps IT organizations assess competing solutions in the context of well-defined features and criteria. For a fuller understanding consider reviewing the following reports:

Key Criteria report: A detailed market sector analysis that assesses the impact that key product features and criteria have on top-line solution characteristics—such as scalability, performance, and TCO—that drive purchase decisions.

GigaOm Radar report: A forward-looking analysis that plots the relative value and progression of vendor solutions along multiple axes based on strategy and execution. The Radar report includes a breakdown of each vendor’s offering in the sector.

Solution Profile: An in-depth vendor analysis that builds on the framework developed in the Key Criteria and Radar reports to assess a company’s engagement within a technology sector. This analysis includes forward-looking guidance around both strategy and product.

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Security

Key Criteria for Evaluating Secure Service Access

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Since the inception of large-scale computing, enterprises, organizations, and service providers have protected their digital assets by securing the perimeter of their on-premises data centers. With the advent of cloud computing, the perimeter has dissolved, but—in most cases—the legacy approach to security hasn not. Many corporations still manage the expanded enterprise and remote workforce as an extension of the old headquarters office/branch model serviced by LANs and WANs.

Bolting new security products onto their aging networks increased costs and complexity exponentially, while at the same time severely limiting their ability to meet regulatory compliance mandates, scale elastically, or secure the threat surface of the new any place/any user/any device perimeter.

The result? Patchwork security ill-suited to the demands of the post-COVID distributed enterprise.

Converging networking and security, secure service access (SSA) represents a significant shift in the way organizations consume network security, enabling them to replace multiple security vendors with a single, integrated platform offering full interoperability and end-to-end redundancy. Encompassing secure access service edge (SASE), zero-trust network access (ZTNA), and extended detection and response (XDR), SSA shifts the focus of security consumption from being either data center or edge-centric to being ubiquitous, with an emphasis on securing services irrespective of user identity or resources accessed.

This GigaOm Key Criteria report outlines critical criteria and evaluation metrics for selecting an SSA solution. The corresponding GigaOm Radar Report provides an overview of notable SSA vendors and their offerings available today. Together, these reports are designed to help educate decision-makers, making them aware of various approaches and vendors that are meeting the challenges of the distributed enterprise in the post-pandemic era.

How to Read this Report

This GigaOm report is one of a series of documents that helps IT organizations assess competing solutions in the context of well-defined features and criteria. For a fuller understanding consider reviewing the following reports:

Key Criteria report: A detailed market sector analysis that assesses the impact that key product features and criteria have on top-line solution characteristics—such as scalability, performance, and TCO—that drive purchase decisions.

GigaOm Radar report: A forward-looking analysis that plots the relative value and progression of vendor solutions along multiple axes based on strategy and execution. The Radar report includes a breakdown of each vendor’s offering in the sector.

Solution Profile: An in-depth vendor analysis that builds on the framework developed in the Key Criteria and Radar reports to assess a company’s engagement within a technology sector. This analysis includes forward-looking guidance around both strategy and product.

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Security

Key Criteria for Evaluating Edge Platforms

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Edge platforms leverage distributed infrastructure to deliver content, computing, and security closer to end devices, offloading networks and improving performance. We define edge platforms as the solutions capable of providing end users with millisecond access to processing power, media files, storage, secure connectivity, and related “cloud-like” services.

The key benefit of edge platforms is bringing websites, applications, media, security, and a multitude of virtual infrastructures and services closer to end devices compared to public or private cloud locations.

The need for content proximity started to become more evident in the early 2000s as the web evolved from a read-only service to a read-write experience, and users worldwide began both consuming and creating content. Today, this is even more important, as live and on-demand video streaming at very high resolutions cannot be sustained from a single central location. Content delivery networks (CDNs) helped host these types of media at the edge, and the associated network optimization methods allowed them to provide these new demanding services.

As we moved into the early 2010s, we experienced the rapid cloudification of traditional infrastructure. Roughly speaking, cloud computing takes a server from a user’s office, puts it in a faraway data center, and allows it to be used across the internet. Cloud providers manage the underlying hardware and provide it as a service, allowing users to provision their own virtual infrastructure. There are many operational benefits, but at least one unavoidable downside: the increase in latency. This is especially true in this dawning age of distributed enterprises for which there is not just a single office to optimize. Instead, “the office” is now anywhere and everywhere employees happen to be.

Even so, this centralized, cloud-based compute methodology works very well for most enterprise applications, as long as there is no critical sensitivity to delay. But what about use cases that cannot tolerate latency? Think industrial monitoring and control, real-time machine learning, autonomous vehicles, augmented reality, and gaming. If a cloud data center is a few hundred or even thousands of miles away, the physical limitations of sending an optical or electrical pulse through a cable mean there are no options to lower the latency. The answer to this is leveraging a distributed infrastructure model, which has traditionally been used by content delivery networks.

As CDNs have brought the internet’s content closer to everyone, CDN providers have positioned themselves in the unique space of owning much of the infrastructure required to bring computing and security closer to users and end devices. With servers close to the topological edge of the network, CDN providers can offer processing power and other “cloud-like” services to end devices with only a few milliseconds latency.

While CDN operators are in the right place at the right time to develop edge platforms, we’ve observed a total of four types of vendors that have been building out relevant—and potentially competing—edge infrastructure. These include traditional CDNs, hyperscale cloud providers, telecommunications companies, and new dedicated edge platform operators, purpose-built for this emerging requirement.

How to Read this Report

This GigaOm report is one of a series of documents that helps IT organizations assess competing solutions in the context of well-defined features and criteria. For a fuller understanding consider reviewing the following reports:

Key Criteria report: A detailed market sector analysis that assesses the impact that key product features and criteria have on top-line solution characteristics—such as scalability, performance, and TCO—that drive purchase decisions.

GigaOm Radar report: A forward-looking analysis that plots the relative value and progression of vendor solutions along multiple axes based on strategy and execution. The Radar report includes a breakdown of each vendor’s offering in the sector.

Vendor Profile: An in-depth vendor analysis that builds on the framework developed in the Key Criteria and Radar reports to assess a company’s engagement within a technology sector. This analysis includes forward-looking guidance around both strategy and product.

Continue Reading

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