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Nurse-1-1 lets you text a nurse for health info, learn if a doctor is needed – TechCrunch

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A new startup wants to help you figure out if your medical issue requires a visit to a doctor’s office, the ER, or can be handled over a telemedicine service, while also providing you with some basic information about the problem and its severity. Nurse-1-1, the latest company from former RunKeeper co-founder Michael Sheeley, is launching today to offer a quick, affordable way to get answers from physician assistants, nurse practitioners, and registered nurses via chat.

Sheeley, a serial entrepreneur, sold his shopping app Kickscout to Mobee in 2014, and later worked on a food ordering service before starting Nurse-1-1 around two years ago.

The idea for the startup emerged from an experience he had after the birth of his daughter.

“My daughter was born with a congenital heart defect,” Sheeley explains – a health crisis that involved her having open heart surgery, he tells us. “I was sitting next to her for a week while she was recovering in the hospital….and I was Google searching everything and anything I could to learn about her condition,” he says.

But the more he read, the more confused he became, as it can be hard to parse health information found online.

He ended up connecting with his wife’s friend, a nurse practitioner, over SMS text messaging, in order to ask some of the questions that he hadn’t asked the doctors at the hospital.

“I was having these conversations with my friend, Kim, and I didn’t have to worry about it being a treatment; I didn’t have to worry about it being a prescription; and I didn’t have to worry about interrupting her busy day,” Sheeley says.

That nurse practitioner, Kim Liner, now works at Nurse-1-1 along with Meri Clare, RN; an ER doctor from Boston Children’s Hospital, Igor Shumskiy, MD; and a former marketing exec for TripAdvisor, Steve McAveeney, among others. The team is currently based out of Harvard University’s Innovation Lab.

The team opted for texting instead of calls, after doing some customer research. They found that most people preferred to communicate asynchronously – like through text messages. When offered the choice between phone calls, video chat or texting via the Nurse-1-1 website, patients choose texting at a much higher rate.

The startup also found that, often, what people first want to know when they have a health concern is what level of care they should get.

Ahead of today’s launch, the texting service was tested with over 1,200 patients and received interest from 190 nurses, who have since joined its platform. It’s free to end users if the patient’s provider is signed up on Nurse-1-1. (None have yet – but discussions are underway, Sheeley says.) Otherwise it’s $12.50 per chat.

This is much less than video visits with doctors, which typically go for around $49 or have co-pays of around $30 per visit.

“The triage industry is a multi-billion dollar industry. When you call your doctor late at night and get that phone call back, it’s usually a third-party service calling you. They charge $15 per call to these clinics and it’s very low quality,” Sheeley explains. “Our business model is to charge clinics only $12.50 per call…if your provider is on the platform, that money is charged to them, not to [patients.],” he notes.

When your provider is not available, the money customers pay, minus a $2.50 processing fee, will go directly to nurses instead.

In the future, Nurse-1-1 may generate referrals to telemedicine providers, allowing it to earn referral fees, too.

Already, the company found that many of its customers are moms or moms-to-be, asking questions about pregnancy, kid’s ailments, colds, flus, and the like. They’re trying to figure out if they should visit an urgent care now, or see a doctor in the morning, for example.

The service works both via the web and through an iOS app. It’s HIPAA-compliant, and data is encrypted end-to-end.

Nurse-1-1 is immediately available across the U.S. because it’s not actually prescribing or diagnosing. The company hasn’t raised outside funding, but may look to do a seed round in the near future.

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OnePlus 7 and 7T Android 11 update is reportedly very buggy

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OnePlus has been making great strides and making big promises regarding its Android updates but it might need a bit more work when it comes to the quality of those updates. Though fortunately not the norm, OnePlus has been known to have pushed updates with rather notable issues, some of them worse than others. That is the unfortunate experience that OnePlus 7 and OnePlus 7T owners are reportedly having after the Android 11 and OxygenOS 11 upgrade brought not only new features but also bugs that remain unfixed more than a month later.

OnePlus has had rather problematic upgrades but it seems that the OxygenOS 11 update, which also brings Android 11, is taking the cake. There have been reports about problems with the latest update across many of OnePlus’ phones, including the OnePlus Nord, but owners of the company’s 2019 models are the ones that seem to have gotten the short end of the stick.

A growing number of complaints on Reddit as well as OnePlus’s own forums reveal the rather unfavorable situation regarding the update. Those complaints are all over the place, from greater battery drain to dropped frames that could affect mobile gaming. There are also worrying reports of overheating, at least more than usual, which could raise red flags when it comes to safety.

Given the wide range of issues, there is no single known source of the problem other than the Android 11 update. Of course, other phones on Android 11 don’t report such problems and OnePlus users are quick to blame OxygenOS 11 as the real culprit. It doesn’t help that this version of OnePlus’s custom Android experience isn’t exactly that popular because of the heavy changes that the company made.

OnePlus already pushed a minor update to these phones but it doesn’t seem to have addressed the problems to users’ satisfaction. Unfortunately, the only way to get around the problem is to downgrade back to Android 10, which is also impractical for many OnePlus 7 and 7T owners.

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Windows Holographic 21H1 update brings major new features to HoloLens

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Windows 10’s first major feature update of the year is already being prepared for rollout but it seems that the HoloLens 2 is getting dibs on its own major update before PCs. In fact, this update might be even more feature-packed than Windows 10’s May 2021 update itself. Windows Holographic version 21H1 is now available for download and it finally brings Microsoft’s better version of its Edge web browser, the one based on Google Chromium, of course.

Microsoft has been pushing its Chromium-based Edge rather aggressively wherever it can, replacing the old edgeHTML version as if it never existed. It isn’t just on PCs, of course, and even its mixed reality platform is getting the new Microsoft Edge web browser. And it isn’t just about having a shiny, modern web browser either.

The new Edge also enables WebXR experiences that the older web engine couldn’t support. Perhaps more importantly, it also allows PWAs or Progressive Web Apps to be installed alongside proper Windows apps from the Microsoft Store. Microsoft has also been pushing these web apps hard in an attempt to fill in the gaps left by its UWP platform.

Windows Holographic version 21H1 also pushes some changes to the operating system’s settings UI. One very notable change is the power menu that now behaves and looks more similar to the ones you see in Windows 10 on desktops. That includes the orange dots that indicate an update will occur when you restart or shut down the device.

The upgrade also makes handling multiple users less painful, now showing a list of users on the login screen to save you from typing user names over and over again. For devices in Kiosk mode, visitors can also be automatically logged in, though that default behavior can also be turned off by the device administrator. Windows Holographic 21H1 is available for the HoloLens 2 and also marks the end of support for the old version 1903 from two years ago.

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Google Docs performance upgrade could break Chrome extensions

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There was a point in time when the war between Google, Microsoft, and even Apple was just over productivity suites. While Microsoft Office probably still reigns in that market, Google Docs and its siblings have definitely eaten a large chunk of that pie, partly thanks to being browser-based as well as the surging popularity of Chromebooks. The platform’s age, however, may be starting to show and Google is giving it an important upgrade that could, in turn, make third-party Chrome extensions for Google Docs stop working properly.

Given its reliance on the Internet and the Web, Google naturally pushes Web standards and technologies more heavily than some. It is, for example, a strong proponent of HTML-based content in contrast to those that require plugins like Flash. For Google Docs, it used an HTML-based approach to display documents, one that it is now abandoning for a canvas-based alternative.

Canvas, which is still part of the HTML standard, is designed specifically for drawing and displaying things that go beyond text and images, for example, videos and diagrams. Google says that switching to a canvas-based approach will significantly improve the performance and consistency of the way Google Docs displays documents, especially across different platforms. End users shouldn’t notice any change in functionality, other than Docs feeling faster, not unless they happen to use some third-party Chrome extensions.

Google warns that those extensions could suddenly break if they happen to depend specifically on how a Google Doc is structured with HTML. This might be especially true for companies that develop internal Chrome extensions specific to their needs, in which case they will need to update their software, which might not be a small undertaking at all.

Fortunately, the migration from HTML-based to canvas-based rendering will be happening slowly over the next months, giving those developers time to adjust. Either way, Google recommends that developers use its Google Workspace Add-on framework to make sure those extensions will work even when Google changes things like it often does.

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