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OAIC under fire for long review wait times following Notifiable Data Breaches scheme

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The Office of the Australian Information Commissioner (OAIC) is charged with a handful of functions covering privacy, freedom of information (FOI), and information policy.

Its responsibilities include conducting investigations; reviewing decisions made under the FOI Act; handling complaints; monitoring agency administration; and providing advice to the public, government agencies, and businesses. A year ago this week, it had its workload upped once more and was given the responsibility of handling Australia’s Notifiable Data Breaches (NDB) Scheme.

In the first year of operation, the OAIC received notification of 812 breaches.

Speaking during Senate Estimates in May last year, then-acting Information and Privacy Commissioner Angelene Falk said her office was expecting around 500 breach disclosures to hit her office, telling the committee at the time there was “an increase in a number of matters” the OAIC was closing and that the challenge was to “manage responsibilities with the resources available”.

Now appointed as the Australian Information and Privacy Commissioner, Falk faced Senate Estimates on Tuesday, grilled again about the staffing numbers in her office.

“The Notifiable Data Breaches scheme has been a significant increase in workload,” she said, noting under the voluntary scheme that was previously in place, the OAIC received 114 breach notifications in a 12-month period.

“That has required the office to focus and prioritise on that work and inevitably because of the increased workload across all of our functions, it is leading to some extended periods of delay in actioning some of the work.”

Of specific concern to the senators was that appeals and requests for review are taking nearly a year to complete as result of the increased workload.

In the six months from July 2018, the OAIC received over 10,000 inquiries relating to both privacy and FOI. There were 524 requests to review FOI decisions — up 42 percent over the same period a year prior. 318 reviews were finalised during that same time.

There are currently 784 FOI Information Commissioner (IC) reviews on hand and 18 FOI matters that have been waiting 11 months to be assigned a case officer.

“We resolve over 50 percent of the privacy complaints through an early resolution model and similarly we have seen a success on the FOI side of the work in increasing the numbers,” Falk explained.

“Having said that, those matters, both in privacy and FOI that need to go to a full investigation are experiencing a delay to be allocated to an officer.”

Average time taken to resolve an IC review over the last three years has been 6-7 months.

In addition, from July through December 2018, 1,716 privacy complaints were received by the OAIC — a 22 percent increase over the same period a year prior. Of those, 1,410 have been resolved.

Refusing to tell Estimates overtly she wanted more staff — saying in May the OAIC boasted 75 full-time equivalent staff — Falk said her office was “working proactively” in terms of getting to the causes of the increase in matters. She said she was specifically looking into if there was “good FOI decision-making” in the first place and in terms of privacy, that there is good awareness around government and business of responsibilities.

“At the same time we are looking at our resourcing,” she conceded. “We are putting more focus on early resolution and that is bearing fruit and as well as that, looking at what our resourcing needs might be moving forward.”

RELATED COVERAGE

Australians made over 19K privacy principle enquiries in 2017-18

2,947 privacy complaints were also received by the Office of the Australian Information Commissioner.

Reported breaches not painting complete picture of Australian security landscape

Although 63 data breaches were reported to the Office of the Australian Information Commissioner in less than six weeks, FireEye’s Mandiant has warned the figure is higher, but organisations are unsure if their breach fits the brief.

OAIC received 31 notifications in the first three weeks of data breach scheme

The OAIC has revealed to ZDNet it has received 31 notifications since the Notifiable Data Breaches scheme came into effect last month.

Eight reasons more CEOs will be fired over cybersecurity breaches (TechRepublic)

Security is everyone’s problem, but CEOs should make sure their organisation doesn’t block its success. Gartner offers eight situations for CEOs to avoid if a breach occurs within their organisation.

Notifiable Data Breaches scheme: Getting ready to disclose a data breach in Australia

Australia’s Notifiable Data Breaches scheme will come into force next month. Here is what it means and how it will affect organisations, and individuals, in Australia.

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Work from Home Security

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Spin Master is a leading global children’s entertainment company that invents toys and games, produces dozens of television and studio series that are distributed in 160 countries, and creates a variety of digital games played by more than 30 million children. What was once a small private company founded by childhood friends is now a public global supply chain with over 1,500 employees and 28 offices around the world.

Like most organizations in 2020, Spin Master had to adapt quickly to the new normal of remote work, shifting most of its production from cubicles in regional and head offices to hundreds of employees working from home and other remote locations.

This dramatic shift created potential security risks, as most employees were no longer behind the firewall on the corporate network. Without the implementation of hardened endpoint security, the door would be open for bad actors to infiltrate the organization, acquire intellectual property, and ransom customer information. Additionally, the potential downtime caused by a security breach could harm the global supply chain. With that in mind, Spin Master created a self-imposed 30-day deadline to extend its network protection capabilities to the edge.

Key Findings:

  • Think Long Term: The initial goal of establishing a stop-gap work-from-home (WFH) and work-from-anywhere (WFA) strategy has since morphed into a permanent strategy, requiring long-term solutions.
  • Gather Skills: The real urgency posed by the global pandemic made forging partnerships with providers that could fill all the required skill sets a top priority.
  • Build Momentum: The compressed timeline left no room for delay or error. The Board of Directors threw its support behind the implementation team and gave it broad budget authority to ensure rapid action, while providing active guidance to align strategy with action.
  • Deliver Value: The team established two key requirements that the selected partner must deliver: implementation support and establishing an ongoing managed security operations center (SOC).
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Key Criteria for Evaluating Privileged Access Management

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Privileged Access Management (PAM) enables administrative access to critical IT systems while minimizing the chances of security compromises through monitoring, policy enforcement, and credential management.

A key operating principle of all PAM systems is the separation of user credentials for individual staff members from the system administration credentials they are permitted to use. PAM solutions store and manage all of the privileged credentials, providing system access without requiring users to remember, or even know, the privileged password. Of course, all staff have their own unique user ID and password that they use to complete everyday tasks such as accessing email and writing documents. Users who are permitted to handle system administration tasks that require privileged credentials log into the PAM solution, which provides and controls such access according to predefined security policies. These policies control who is allowed to use which privileged credentials when, where, and for what tasks. An organization’s policy may also require logging and recording of the actions undertaken with the privileged credentials.

Once implemented, PAM will improve your security posture in several ways. The first is by segregating day-to-day duties from duties that require elevated access, reducing the risk of accidental privileged actions. Secondly, automated password management reduces the possibility that credentials will be shared while also lowering the risk if credentials are accidentally exposed. Finally, extensive logging and activity recording in PAM solutions aids audits of critical system access for both preventative and forensic security.

How to Read this Report

This GigaOm report is one of a series of documents that helps IT organizations assess competing solutions in the context of well-defined features and criteria. For a fuller understanding consider reviewing the following reports:

Key Criteria report: A detailed market sector analysis that assesses the impact that key product features and criteria have on top-line solution characteristics—such as scalability, performance, and TCO—that drive purchase decisions.

GigaOm Radar report: A forward-looking analysis that plots the relative value and progression of vendor solutions along multiple axes based on strategy and execution. The Radar report includes a breakdown of each vendor’s offering in the sector.

Vendor Profile: An in-depth vendor analysis that builds on the framework developed in the Key Criteria and Radar reports to assess a company’s engagement within a technology sector. This analysis includes forward-looking guidance around both strategy and product.

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Adventist Risk Management Data Protection Infrastructure

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Companies always want to enhance their ability to quickly address pressing business needs. Toward that end, they look for new ways to make their IT infrastructures more efficient—and more cost effective. Today, those pressing needs often center around data protection and regulatory compliance, which was certainly the case for Adventist Risk Management. What they wanted was an end-to-end, best-in-class solution to meet their needs. After trying several others, they found the perfect combination with HYCU and Nutanix, which provided:

  • Ease of deployment
  • Outstanding ROI
  • Overall TCO improvement

Nutanix Cloud Platform provides a software-defined hyperconverged infrastructure, while HYCU offers purpose-built backup and recovery for Nutanix. Compared to the previous traditional infrastructure and data protection solutions in use at Adventist Risk Management, Nutanix and HYCU simplified processes, speeding day-to-day operations up to 75%. Now, migration and update activities typically scheduled for weekends can be performed during working hours and help to increase IT staff and management quality of life. HYCU further increased savings by providing faster and more frequent points of recovery as well as better DR Recovery Point Objective (RPO) and Recovery Time Objective (RTO) by increasing the ability to do daily backups from one to four per day.

Furthermore, the recent adoption of Nutanix Objects, which provides secure and performant S3 storage capabilities, enhanced the infrastructure by:

    • Improving overall performance for backups
    • Adding security against potential ransomware attacks
    • Replacing components difficult to manage and support

In the end, Nutanix and HYCU enabled their customer to save money, improve the existing environment, and, above all, meet regulatory compliance requirements without any struggle.

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