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Telstra and Optus complaints jump: Comms Alliance



Telco complaints have grown from 6 per 10,000 services in operation (SIO) to 7.5 complaints in just one quarter, according to the latest quarterly report from the Australian Telecommunications Industry Ombudsman (TIO) and Communications Alliance.

Telstra, Optus, and Vodafone Australia all clocked in with higher complaints ratios — with Optus’ rise being the highest, from 6.9 to 9 complaints per 10,000 SIO.

During the quarter to March 2019, Telstra had a complaints ratio of 8.2 per 10,000 SIO, up from 6.6 last quarter. Vodafone’s rise in complaints was only marginal, growing from 3 to 3.1 complaints during the quarter.

Pivotal and Amaysim both remained at just 0.5 complaints per 10,000 SIO.

According to Comms Alliance CEO John Stanton, the January to March quarter usually sees a higher number of complaints.

“Some of our members have reported that the latest result has been influenced by adverse weather events and natural disasters. Nonetheless, we acknowledge there is more work to be done by all players in the supply chain to ensure a positive experience for Australian telecommunications consumers, including during transition from one network to another,” Stanton said.

“The proposed upcoming registration of a revised and strengthened Telecommunications Consumer Protections (TCP) Code by the industry regulator will provide additional consumer protections and an expanded Complaints in Context report, driving continued improvements through the co-regulatory system.”

The Australian Communications and Media Authority (ACMA) is currently looking to revise the TCP Code.

Every quarter, the TIO in conjunction with Comms Alliance publishes a Complaints in Context report covering landline, mobile, and internet service complaints from residential and small business consumers.

The new report follows the TIO’s annual report in October saying telco complaints, including those about the National Broadband Network (NBN), are “turning a corner”.

“I am pleased to report that the number of complaints about telecommunications services in Australia appear to be turning the corner, with complaints trending down in the latter part of the year,” Ombudsman Judi Jones said last year.

For the year to June 30, the TIO received 167,831 complaints in total, with 146,958 from consumers and 20,433 from small business.

Mobile phone services made up 51,328 complaints; multiple services accounted for 49,875 complaints; internet services caused 46,703 complaints; landline phone services 18,736 complaints; and property 1,189 complaints.

For complaint types, customer service made up the most complaints, at 40% overall, followed by payment for a service at 36%; service delivery at 31%; establishing a service at 2%; and property at 1%.

Earlier this month, the TIO also said complaints about the NBN had halved for the six months to December 2018, sitting at 61,000 made between July 1 and December 31, 2018.

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Today’s Wordle Answer #649 – March 30, 2023 Solution And Hints



If you’re still unsure, the solution you seek is bread. Certainly, the word needs no introduction, but its origins might be unfamiliar to you. Etymonline reports that its specific roots are uncertain, but one prominent position is that it is from Proto-Germanic “brautham,” itself from the Proto-Indo-European root “bhreu-,: which means to boil, burn, or bubble, a reference to the rising or leavening of the dough used for bread.

The same source notes that the Oxford English Dictionary maintains that the word derives from Proto-Germanic “braudsmon-,” which means fragments or bits, in the sense of meaning “piece of food.” Fun fact, the Old English word for bread was “hlaf,” which is the root from which the modern word “loaf” is derived.

Since “great” worked, well … great as a starting word yesterday, we repeated it today as well, and it delivered. There were only eight possible answers after it, and we made a lucky and correct second guess. We hope you finish just as fast, and if you’re in the mood for more puzzles, check out these other Wordle-like games.

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Microsoft Is Already Exploring Ads For Bing Chat



In a blog post published on March 29, Microsoft discussed the topics of boosting traffic and overall “value” for publishers in relation to Bing Chat. The company acknowledged the role that publishers play in creating content and the vital importance of advertisements, which fund the paychecks for those behind the websites. The company says that it has made it a “top goal” to “drive more traffic to publishers in this new world of search.”

Revenue is a key concern, of course, which is where the second goal comes in. Microsoft says that it is working on “pioneering the future of advertising” as it relates to an AI-dominated internet. How will it do that? Two possibilities were shared: displaying multiple links from publishers when the user hovers over a reference, and a revenue-sharing arrangement with publishers that could, among other things, involve putting ads in the chatbot. In the example provided by Microsoft — which is simply referred to as an idea at this time — the revenue would be shared with the publishers whose content was used to generate the answer for the user.

Of course, Bing Chat is only one player in the arena, with its most notable competition being Google Bard — though the latter is still very much in its infancy and was, by all accounts, a rushed project spurred out of desperation to stay competitive. It seems likely that Google will eventually embrace some sort of revenue-sharing arrangement of its own, but only time will tell how that works out.

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The 2024 Porsche Cayenne Debuts A Dramatic Dashboard Upgrade



For infotainment, the main screen is a 12.3-inch display that shows your navigation and music, similar to the screen used by the Taycan. Below that, Porsche put the climate controls. In a move that will make plenty of old-school gearheads happy, Porsche used physical buttons to control the A/C and heat. 

Front-seat riders can enjoy an optional 10.9-inch feature on the passenger side of the cabin. That screen can stream media or allow the passenger to act as the vessel’s navigator. According to Porsche, a filter on the screen prevents the driver from getting distracted. Onboard Siri functionality can also bear the load if necessary. The interior also features a litany of USB-C chargers that can keep devices topped up and a wireless and cooled charging pad that can deliver up to 15 watts. 

According to Porsche, the 2024 Cayenne will be fully revealed on April 18th. 

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