The Ticket Fairy is tech’s best hope against Ticketmaster – TechCrunch
Ticketmaster’s dominance has led to ridiculous service fees, scalpers galore and exclusive contracts that exploit venues and artists. The moronic approval of venue operator and artist management giant Live Nation’s merger with Ticketmaster in 2010 produced an anti-competitive juggernaut. It pressures venues to sign ticketing contracts under veiled threat that artists would otherwise be routed to different concert halls. Now it’s become difficult for venues, artists and fans to avoid Ticketmaster, which charges fees as high as 50% that many see as a ripoff.
The Ticket Fairy wants to wrestle away from Ticketmaster control of venues while giving fans ways to earn tickets for referring their friends. The startup is doing that by offering the most technologically advanced ticketing platform that not only handles sales and check-ins, but acts as a full-stack Salesforce for concerts that can analyze buyers and run ad campaigns while thwarting scalpers. Co-founder Ritesh Patel says The Ticket Fairy has increased revenue for event organizers by 15% to 25% during its private beta focused on dance music festivals.
Now after 850,000 tickets sold, it’s officially launching its ticketing suite and actively poaching venues from Eventbrite as it moves deeper into esports and conventions. With a little more scale, it will be ready to challenge Ticketmaster for lucrative clients.
Ritesh’s combination of product and engineering skills, rapid progress and charismatic passion for live events after throwing 400 of his own has attracted an impressive cadre of angel investors. They’ve delivered a $2.5 million seed round for Ticket Fairy, adding to its $485,000 pre-seed from angels like Twitch/Atrium founder Justin Kan, Twitch COO Kevin Lin and Reddit CEO Steve Huffman.
The new round includes YouTube founder Steve Chen, former Kleiner Perkins partner (and Mark’s sister) Arielle Zuckerberg and funds like 500 Startups, ex-Uber angels Fantastic Ventures, G2 Ventures, Tempo Ventures and WeFunder. It’s also scored music industry angels like Serato DJ hardware CEO AJ Bertenshaw, Spotify’s head of label licensing Niklas Lundberg, and celebrity lawyer Ken Hertz, who reps Will Smith and Gwen Stefani.
“The purpose of starting The Ticket Fairy was not to be another Eventbrite, but to reduce the risk of the person running the event so they can be profitable. We’re not just another shopping cart,” Patel says. The Ticket Fairy charges a comparable rate to Eventbrite’s $1.59 + 3.5% per ticket plus payment processing that brings it closer to 6%, but Patel insists it offers far stronger functionality.
Constantly clad in his golden disco hoodie over a Ticket Fairy t-shirt, Patel lives his product, spending late nights dancing and taking feedback at the events his clients host. He’s been a savior of SXSW the past two years, injecting the aging festival that shuts down at 2am with multi-night after-hours raves. Featuring top DJs like Pretty Lights in creative locations cab drivers don’t believe are real, The Ticket Fairy’s parties have won the hearts of music industry folks.
Now the Y Combinator startup hopes its ticketing platform will do the same thanks to a slew of savvy features:
- Earn A Ticket – The Ticket Fairy supercharges word of mouth marketing with a referral system that lets fans get a rebate or full-free ticket if they get enough friends to buy a ticket. Indeed, 30% of ticket buyers are now sharing a Ticket Fairy referral link, and Patel says the return on investment is $30 in revenue for each $1 paid out in rewards, with 10% to 25% of all ticket sales coming from referrals. A public leaderboard further encourages referrals, with those at the top eligible for backstage passes, free merch and bar tabs. And to prevent mass spamming, only buyers, partners and street teamers get a referral code.
- Creative Payment Options – The startup offers “FreeFund” tickets for free events that otherwise see huge no-show rates. Users pay a small deposit that’s refunded when they scan their ticket for entry, discouraging RSVPs from those who won’t come. Buyers can also pay on layaway with Affirm or LayBuy and then earn a ticket before their debt is due.
- Anti-Scalping – The Ticket Fairy offers identity-locked tickets that must be presented with the buyer’s ID on arrival, which means customers can’t scalp them. Instead, the startup offers a waitlist for sold-out events, and buyers can sell their tickets back to the company, which then redistributes them to a specific friend or whoever’s at the top of the waitlist at face value with a new QR code. Patel says client SunAndBass Festival hasn’t had a scalped ticket in five years of working with the ticketer.
- Clever Analytics – Never wasting an opportunity, The Ticket Fairy lets events collect contact info and demand before ticket sales start with its pre-registration system. It can create multiple variants of ticketing sites designed for different demographics, like rock versus dance fans for a festival, track sales and demographics in real time and relay instant stats about check-ins at the door. Integration of email managers like Mailchimp and sales pixels like Facebook plus the ability to instantly retarget people who abandoned their shopping via Facebook Custom Audience ads makes marketing easier. And all the metrics, budgets and expenses are automatically organized into financial reports to eliminate spreadsheet busywork.
Still, the biggest barrier to adoption remains the long exclusive contracts Ticketmaster and other giants like AEG coerce venues into in the U.S. Abroad, venues typically work with multiple ticket promoters who sell from the same pool, which is why 80% of The Ticket Fairy’s business is international right now. In the U.S., ticketing is often handled by a single company, except for the 8% of tickets artists can sell however they want. That’s why The Ticket Fairy has focused on signing up non-traditional venues for festivals, trade convention halls, newly built esports arenas, as well as concert halls.
“Coming from the event promotion background, we understand the risk event organizers take in creating these experiences,” The Ticket Fairy’s co-founder and Ritesh’s brother Jigar Patel explains. “The odds of breaking even are poor and many are unable to overcome those challenges, but it is sheer passion that keeps them going in the face of financial uncertainty and multi-year losses.” As competitors’ contracts expire, The Ticket Fairy hopes to swoop in by dangling its sales-boosting tech. “We get locked out of certain things because people are locked in a contract, not because they don’t want to use our system.”
The live music industry can be brutal, though. Events can have slim margins, organizers are loathe to change their process and it’s a sales-heavy process convincing them to try new software. But while the record business has been redefined by streaming, ticketing looks a lot like it did a decade ago. That makes it ripe for disruption.
“The events industry is more important than ever, with artists making the bulk of their income from touring instead of record sales, and demand from fans for live experiences is increasing at a global level,” Jigar concludes. “When events go out of business, everybody loses, including artists and fans. Everything we do at The Ticket Fairy has that firmly in mind – we are here to keep the ecosystem alive.”
Spotify is testing new card-style user profiles focused on discovery
At Spotify’s Stream On event this month, the company introduced a redesigned app with TikTok-like discovery feeds, an AI DJ and other tools for artists and podcasters. But the app’s changes may not be stopping there. The company confirmed it’s now testing a revamp of its user profiles, which includes a card-style layout that lets users establish more of a social identity on the platform in addition to providing easy access to Spotify’s unique features — like its personalized recommendations, Blend playlists, co-listening experiences and more.
The changes were first spotted by Chris Messina, who shared screenshots of the tests on Twitter. He noted the additional cards on profiles and how the new layout was directing users to tap a button to “discover more features.”
Some Spotify users, however, said they’ve had the updated profiles for some time. But that’s only because the feature has been in live testing in multiple markets. These profiles are not fully rolled out to all users.
Spotify did not commit it would make the feature available for everyone at any particular time. Often, the company’s new ideas are tested in public, then modified based on user engagement and feedback before a global rollout. Or, in some cases, they’re scrapped entirely. That said, it’s not as likely that this one would be dropped, given how well it fits with the new Spotify redesign which puts greater emphasis on discovery.
“We routinely conduct a number of tests,” a company spokesperson told TechCrunch when asked about the new profiles. “Some of those tests end up informing our user experience and others serve only as an important learning. We don’t have anything further to share at this time,” they added.
Among the notable changes in this version of the user profiles is the new heading at the top of the screen that looks more like something you’d see on a social network. Currently, Spotify user profiles are fairly bare-bones. The person’s name as well as their follower and following counts are displayed above lists of their playlists and recently played artists. The new profiles, by comparison, include other details about the person like which Spotify plan they’re subscribed to, how long they’ve been a Spotify member, their general location (like the U.S.), in addition to their follower and following counts, a button that lets you follow them and another for profile edits.
There’s also a fun feature that apparently lets you set a “vibe” above your name, to give your profile a little pizazz.
The new profiles still feature sections for your playlists and artists, but these now appear as cards and there are more interactive features available next to these options. For instance, you can now click a button to create a new playlist right from your profile, or use buttons beside each playlist to share them with others. Next to each artist’s name, there also are buttons that let you follow the artist on Spotify — before, you’d have to click into the artist profile to do so. This could be particularly useful if you had visited someone else’s profile and were discovering new artists through their activity.
Under the “Discover more features” section on the new profiles, users are pointed to other things they can do on Spotify — like find live events, “like” more songs to improve their recommendations, create Blends with friends, check out Spotify’s new audiobooks and more.
The profiles also include a message at the bottom that reads “View more cards,” which indicates there will be future additions coming to this space beyond the playlists and recently played artists. But this feature isn’t fully built out yet — Messina told us that, when clicked, the in-app message reads “there’s nothing to see here yet” and informs users that Spotify is “busy building more content for you — coming soon.”
(May we suggest incorporating podcast recommendations into this experience, please?)
These changes would make sense as part of Spotify’s broader focus on discovery that’s driving its most recent app updates. That is, instead of just showcasing a user’s basic information and activity, these redesigned profiles would allow people to explore more of what Spotify has to offer while also making it easier to find and enjoy new artists and music directly from someone else’s profile with fewer clicks.
Apple spotted developing a ‘multiview’ feature for watching sports on Apple TV
Earlier this month, YouTube TV launched a new “multiview” feature that allows viewers to watch up to four streams of sports content at once. Now it looks like Apple TV is working on a similar option. Though Apple’s streaming device already supports a picture-in-picture mode, new code discovered in the latest iOS beta points to a possible four-up multiview feature in the works.
The discovery was found in the iOS 16.5 beta 1 build by developer Steve Moser, which was first reported by the Apple news site 9to5Mac.
Like the YouTube TV feature, the focus for Apple’s multiview experience now in development seems to be targeting supporting sports content more specifically. That decision makes sense not only because of the broader competitive landscape — including multiview options on services like YouTube TV and Fubo — but also because of Apple’s more recent investments in streaming sports content.
Last year, the Cupertino-based tech giant announced its first-ever live sports deal with Major League Baseball to bring a number of games exclusively to Apple TV+ in multiple countries, including the U.S. It then began streaming Friday Night Baseball during the 2022 season, which was offered to viewers without the need for an Apple TV+ subscription. This year, the free offering was dropped and the games now require an Apple TV+ subscription, but the service is now available to subscribers in 60 countries worldwide instead of the original 13.
The company also last year signed a 10-year streaming deal with Major League Soccer to stream every MLS match starting in 2023. However, Apple reportedly exited talks to secure the rights to the NFL Sunday Ticket over issues that had to do with the limitations on the package, including the ability to stream games worldwide, among other things.
Still, it’s clear that Apple sees sports content as an area of investment for its streaming service, which would make a feature like multiview more useful to Apple TV customers.
The new report noted that references to multiview had appeared in the iOS codebase previously, but the new beta saw more references than before which indicates the feature is now being more actively worked on. Moser told TechCrunch there was a reference to “Watch in Multiview” from four weeks ago, for instance.
The code also reveals more about what to expect from the offering, including how it appears to be tied to Apple’s TV app, as opposed to being a feature that would work across Apple TV devices. Plus, it seems that the end user may be prompted when browsing sports content in the app to try the option — for example by asking the viewer if they want to watch in fullscreen mode or in the “Multiview” mode.
Apple hasn’t announced the feature officially and would never confirm in-development plans, as a general rule. However, a recent Bloomberg report indicates that the company’s next big software release, iOS 17, will ship with several “nice to have” features. What those features may be is not yet clear, but multiview could possibly be among them.
Google’s new ad transparency center will keep track of a brand’s previous ads
Google is launching a new ad transparency center that will let users search for verified advertisers and their campaigns across all of the company’s platforms including Search, Display, and YouTube.
This new transparency center — which is accessible directly via this link and through the My Ad Center page — will let you search for ads from a brand, in what region those ads were shown, and the time they last ran a campaign along with the format. Users can like or block the ad or even report it for violation of Google ad policies if those ads show dangerous products or inappropriate content for instance. The Center is starting to roll out today and will be available to all users over the coming weeks.
Notably, Google launched the My Ad Center hub last year which lets users see information about ad topics, brands, and the recent ads they saw across Search, YouTube, and Discover. Users can tweak these settings by removing topics or brands or turning off personalized ads entirely. It’s important to remember that this doesn’t mean you won’t see any ads. It just won’t be based on your preferences and search data.
Google said that, after the launch, 20% of the 70 million visits to the My Ad Center page were to adjust ad preferences. Given that billions of people use Google’s platforms, this number doesn’t seem that impressive.
The Mountain View-based company said it is introducing this new transparency center so customers can know more about unknown brands and check if they have been verified by Google.
“We’re committed to protecting our users by creating a safer, more trustworthy, and accountable ad experience. With the Ads Transparency Center, you’re never in the dark about the ads you see on Google,” Alejandro Borgia, Director of product management for Ads Safety said in a statement.
Google has been trying to provide more data on brand advertising through the company’s platform.
Last September, Google started to give users access to an advertiser’s history. A month later, the tech giant updated its “Ad” tag to “Sponsored” on mobile search for better visibility. Plus, it moved the tag above the URL instead of showing it next to the link address.
The search giant also launched an Ad Safety Report highlighting its effort towards thwarting malicious ads. The company said it blocked or removed 5.2 billion ads, restricted over 4.3 billion ads, and suspended 6.7 million advertiser accounts.
Google noted that last year it expanded its financial service certification program to 11 countries including the U.K., Australia, and Singapore. This project, aimed at stopping financial fraud, requires advertisers to show that they have permission from local authorities to promote their products and services. Google mentioned that in the last year it updated or introduced 29 ad-related policies to protect consumers.
The company’s ad business, which is its biggest revenue driver is facing scrutiny in the U.S. In January, the Department of Justice accused Google of abusing its monopolist position in the ad market. Eight states including New York and California joined the DoJ in a complaint aiming to “halt Google’s anticompetitive scheme, unwind Google’s monopolistic grip on the market, and restore competition to digital advertising.” Earlier this week, Google’s parent Alphabet asked a Federal judge to dismiss the case.
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