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Thousands of hacked Disney+ accounts are already for sale on hacking forums

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Hackers didn’t waste any time and have started hijacking Disney+ user accounts hours after the service launched.

Many of these accounts are now being offered for free on hacking forums, or available for sale for prices varying from $3 to $11, a ZDNet investigation has discovered.

A stream of user complaints

The Disney+ video streaming service launched this week, on November 12. The service, although being available only in the US, Canada, and the Netherlands, has already amassed more than 10 million customers in its first 24 hours.

The Disney+ launch was marred by technical issues. Many users reported being unable to stream their favorite movies and shows.

But hidden in the flood of complaints about technical issues was a smaller stream of users reporting losing access to their accounts.

Many users reported that hackers were accessing their accounts, logging them out of all devices, and then changing the account’s email and password, effectively taking over the account and locking the previous owner out.

Complaints like the ones above flooded social networks like Twitter and Reddit.

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Image: ZDNet

Two users who spoke with ZDNet on the condition we do not share their names admitted that they reused passwords. However, other users said online that they did not, and had used passwords unique for their Disney+ accounts.

This suggests that in some cases hackers gained access to accounts by using email and password combos leaked at other sites, while in other cases the Disney+ credentials might have been obtained from users infected with keylogging or info-stealing malware.

Up for sale!

The speed at which hackers have mobilized to monetize Disney+ accounts is astounding. Accounts were put up for sale on hacking forums within hours after the service’s launch.

As of this article’s writing, hacking forums have been flooded with Disney+ accounts, with ads offering access to thousands of account credentials.

Prices vary from $3 per account to as much as $11 — which, by the way, is more than what a legitimate Disney+ account costs from Disney, which is $7.

Below are screenshots that ZDNet took of various ads, along with screenshots we received from multiple sources that helped our investigations.

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Search results for Disney+ accounts on a dark web marketplace


Image: ZDNet

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Ad for Disney+ accounts on a Russian language marketplace


Image: Supplied by source

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Screenshot of a threat intel feed for Disney+ accounts being sold on a Russian marketplace


Image: Supplied by source

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Online store selling hacked Disney+ accounts


Image: Supplied to ZDNet by Gemini Advisory

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Post on a hacking forum advertising access to hacked Disney+ accounts


Image: Supplied to ZDNet by Gemini Advisory

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Similar ad, on the same hacking forum


Image: Supplied to ZDNet by Gemini Advisory

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Another ad for hacked Disney+ accounts on a different hacking forum


Image: Supplied to ZDNet by Gemini Advisory

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Ad on an online marketplace selling access to hacked Disney+ accounts


Image: Supplied by source

However, in our search for ads on various hacking forums, we also came across several lists of Disney+ account credentials being offered for free, to be shared and used by the hacker community (Disney+ allows account sharing).

When we looked into the lists, we found usernames and cleartext credentials. We emailed some users on two lists, and some replied, confirming that the credentials were theirs, and still active.

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Hackers sharing access for free to hacked Disney+ accounts


Image: ZDNet

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Image: ZDNet
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Hackers sharing access for free to hacked Disney+ accounts


Image: ZDNet

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Image: ZDNet
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Hackers sharing access for free to hacked Disney+ accounts


Image: ZDNet

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Image: ZDNet

ZDNet also reached out to Disney for comment. We asked the company about the security systems it has in place to protect users from account hijacking. We did not receive a response before this article’s publication.

But to be fair, the company has little it can do in these kind of things. It’s usually users’ bad password practices that gets the accounts hacked. As some of the hacked users have admitted, many have reused old passwords.

What Disney+ is facing right now is what other streaming services have been fighting against for years. Hacking forums have been overflowing with hacked Amazon Prime, Hulu, and Netflix accounts. The reason hackers are still puting up new accounts for sale on a regular basis is because people are buying.

The advice for Disney+ account holders is to use unique passwords for their accounts. This won’t prevent malware on their devices from stealing their passwords, but it will prevent the most common scenario of hackers gaining access to accounts just by guessing the password.

ZDNet would like to thank Andrei Barysevich, CEO and Co-Founder of Gemini Advisory, for his help on researching this article.



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Key Criteria for Evaluating Security Information and Event Management Solutions (SIEM)

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Security Information and Event Management (SIEM) solutions consolidate multiple security data streams under a single roof. Initially, SIEM supported early detection of cyberattacks and data breaches by collecting and correlating security event logs. Over time, it evolved into sophisticated systems capable of ingesting huge volumes of data from disparate sources, analyzing data in real time, and gathering additional context from threat intelligence feeds and new sources of security-related data. Next-generation SIEM solutions deliver tight integrations with other security products, advanced analytics, and semi-autonomous incident response.

SIEM solutions can be deployed on-premises, in the cloud, or a mix of the two. Deployment models must be weighed with regard to the environments the SIEM solution will protect. With more and more digital infrastructure and services becoming mission critical to every enterprise, SIEMs must handle higher volumes of data. Vendors and customers are increasingly focused on cloud-based solutions, whether SaaS or cloud-hosted models, for their scalability and flexibility.

The latest developments for SIEM solutions include machine learning capabilities for incident detection, advanced analytics features that include user behavior analytics (UBA), and integrations with other security solutions, such as security orchestration automation and response (SOAR) and endpoint detection and response (EDR) systems. Even though additional capabilities within the SIEM environment are a natural progression, customers are finding it even more difficult to deploy, customize, and operate SIEM solutions.

Other improvements include better user experience and lower time-to-value for new deployments. To achieve this, vendors are working on:

  • Streamlining data onboarding
  • Preloading customizable content—use cases, rulesets, and playbooks
  • Standardizing data formats and labels
  • Mapping incident alerts to common frameworks, such as the MITRE ATT&CK framework

Vendors and service providers are also expanding their offerings beyond managed SIEM solutions to à la carte services, such as content development services and threat hunting-as-a-service.

There is no one-size-fits-all SIEM solution. Each organization will have to evaluate its own requirements and resource constraints to find the right solution. Organizations will weigh factors such as deployment models or integrations with existing applications and security solutions. However, the main decision factor for most customers will revolve around usability, affordability, and return on investment. Fortunately, a wide range of solutions available in the market can almost guarantee a good fit for every customer.

How to Read this Report

This GigaOm report is one of a series of documents that helps IT organizations assess competing solutions in the context of well-defined features and criteria. For a fuller understanding consider reviewing the following reports:

Key Criteria report: A detailed market sector analysis that assesses the impact that key product features and criteria have on top-line solution characteristics—such as scalability, performance, and TCO—that drive purchase decisions.

GigaOm Radar report: A forward-looking analysis that plots the relative value and progression of vendor solutions along multiple axes based on strategy and execution. The Radar report includes a breakdown of each vendor’s offering in the sector.

Solution Profile: An in-depth vendor analysis that builds on the framework developed in the Key Criteria and Radar reports to assess a company’s engagement within a technology sector. This analysis includes forward-looking guidance around both strategy and product.

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Key Criteria for Evaluating Secure Service Access

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Since the inception of large-scale computing, enterprises, organizations, and service providers have protected their digital assets by securing the perimeter of their on-premises data centers. With the advent of cloud computing, the perimeter has dissolved, but—in most cases—the legacy approach to security hasn not. Many corporations still manage the expanded enterprise and remote workforce as an extension of the old headquarters office/branch model serviced by LANs and WANs.

Bolting new security products onto their aging networks increased costs and complexity exponentially, while at the same time severely limiting their ability to meet regulatory compliance mandates, scale elastically, or secure the threat surface of the new any place/any user/any device perimeter.

The result? Patchwork security ill-suited to the demands of the post-COVID distributed enterprise.

Converging networking and security, secure service access (SSA) represents a significant shift in the way organizations consume network security, enabling them to replace multiple security vendors with a single, integrated platform offering full interoperability and end-to-end redundancy. Encompassing secure access service edge (SASE), zero-trust network access (ZTNA), and extended detection and response (XDR), SSA shifts the focus of security consumption from being either data center or edge-centric to being ubiquitous, with an emphasis on securing services irrespective of user identity or resources accessed.

This GigaOm Key Criteria report outlines critical criteria and evaluation metrics for selecting an SSA solution. The corresponding GigaOm Radar Report provides an overview of notable SSA vendors and their offerings available today. Together, these reports are designed to help educate decision-makers, making them aware of various approaches and vendors that are meeting the challenges of the distributed enterprise in the post-pandemic era.

How to Read this Report

This GigaOm report is one of a series of documents that helps IT organizations assess competing solutions in the context of well-defined features and criteria. For a fuller understanding consider reviewing the following reports:

Key Criteria report: A detailed market sector analysis that assesses the impact that key product features and criteria have on top-line solution characteristics—such as scalability, performance, and TCO—that drive purchase decisions.

GigaOm Radar report: A forward-looking analysis that plots the relative value and progression of vendor solutions along multiple axes based on strategy and execution. The Radar report includes a breakdown of each vendor’s offering in the sector.

Solution Profile: An in-depth vendor analysis that builds on the framework developed in the Key Criteria and Radar reports to assess a company’s engagement within a technology sector. This analysis includes forward-looking guidance around both strategy and product.

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Key Criteria for Evaluating Edge Platforms

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Edge platforms leverage distributed infrastructure to deliver content, computing, and security closer to end devices, offloading networks and improving performance. We define edge platforms as the solutions capable of providing end users with millisecond access to processing power, media files, storage, secure connectivity, and related “cloud-like” services.

The key benefit of edge platforms is bringing websites, applications, media, security, and a multitude of virtual infrastructures and services closer to end devices compared to public or private cloud locations.

The need for content proximity started to become more evident in the early 2000s as the web evolved from a read-only service to a read-write experience, and users worldwide began both consuming and creating content. Today, this is even more important, as live and on-demand video streaming at very high resolutions cannot be sustained from a single central location. Content delivery networks (CDNs) helped host these types of media at the edge, and the associated network optimization methods allowed them to provide these new demanding services.

As we moved into the early 2010s, we experienced the rapid cloudification of traditional infrastructure. Roughly speaking, cloud computing takes a server from a user’s office, puts it in a faraway data center, and allows it to be used across the internet. Cloud providers manage the underlying hardware and provide it as a service, allowing users to provision their own virtual infrastructure. There are many operational benefits, but at least one unavoidable downside: the increase in latency. This is especially true in this dawning age of distributed enterprises for which there is not just a single office to optimize. Instead, “the office” is now anywhere and everywhere employees happen to be.

Even so, this centralized, cloud-based compute methodology works very well for most enterprise applications, as long as there is no critical sensitivity to delay. But what about use cases that cannot tolerate latency? Think industrial monitoring and control, real-time machine learning, autonomous vehicles, augmented reality, and gaming. If a cloud data center is a few hundred or even thousands of miles away, the physical limitations of sending an optical or electrical pulse through a cable mean there are no options to lower the latency. The answer to this is leveraging a distributed infrastructure model, which has traditionally been used by content delivery networks.

As CDNs have brought the internet’s content closer to everyone, CDN providers have positioned themselves in the unique space of owning much of the infrastructure required to bring computing and security closer to users and end devices. With servers close to the topological edge of the network, CDN providers can offer processing power and other “cloud-like” services to end devices with only a few milliseconds latency.

While CDN operators are in the right place at the right time to develop edge platforms, we’ve observed a total of four types of vendors that have been building out relevant—and potentially competing—edge infrastructure. These include traditional CDNs, hyperscale cloud providers, telecommunications companies, and new dedicated edge platform operators, purpose-built for this emerging requirement.

How to Read this Report

This GigaOm report is one of a series of documents that helps IT organizations assess competing solutions in the context of well-defined features and criteria. For a fuller understanding consider reviewing the following reports:

Key Criteria report: A detailed market sector analysis that assesses the impact that key product features and criteria have on top-line solution characteristics—such as scalability, performance, and TCO—that drive purchase decisions.

GigaOm Radar report: A forward-looking analysis that plots the relative value and progression of vendor solutions along multiple axes based on strategy and execution. The Radar report includes a breakdown of each vendor’s offering in the sector.

Vendor Profile: An in-depth vendor analysis that builds on the framework developed in the Key Criteria and Radar reports to assess a company’s engagement within a technology sector. This analysis includes forward-looking guidance around both strategy and product.

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