Last month I wrote about Ubiquitilink, which promised, through undisclosed means, it was on the verge of providing a sort of global satellite-based roaming service. But how, I asked? (Wait, they told me.) Turns out our phones are capable of a lot more than we think: they can reach satellites acting as cell towers in orbit just fine, and the company just proved it.
Utilizing a constellation of satellites in low Earth orbit, Ubiquitilink claimed during a briefing at Mobile World Congress in Barcelona that pretty much any phone from the last decade should be able to text and do other low-bandwidth tasks from anywhere, even in the middle of the ocean or deep in the Himalayas. Literally (though eventually) anywhere and any time.
Surely not, I hear you saying. My phone, that can barely get a signal on some blocks of my neighborhood, or in that one corner of the living room, can’t possibly send and receive data from space… can it?
“That’s the great thing — everybody’s instinct indicates that’s the case,” said Ubiquitilink founder Charles Miller. “But if you look at the fundamentals of the RF [radio frequency] link, it’s easier than you think.”
The issue, he explained, isn’t really that the phone lacks power. The limits of reception and wireless networks are defined much more by architecture and geology than plain physics. When an RF transmitter, even a small one, has a clear shot straight up, it can travel very far indeed.
It’s not quite as easy as that, however; there are changes that need to be made, just not anything complex or expensive like special satellite antennas or base stations. If you know that modifying the phone is a non-starter, you have to work with the hardware you’ve got. But everything else can be shaped accordingly, Miller said — three things in particular.
- Lower the orbit. There are limits to what’s practical as far as the distance involved and the complications it brings. The orbit needs to be under 500 kilometers, or about 310 miles. That’s definitely low — geosynchronous is 10 times higher — but it’s not crazy either. Some of SpaceX’s Starlink communications satellites are aiming for a similar orbit.
- Narrow the beam. The low orbit and other limitations mean that a given satellite can only cover a small area at a time. This isn’t just blasting out data like a GPS satellite, or communicating with a specialized ground system like a dish that can reorient itself. So on the ground you’ll be looking at a 45 degree arc, meaning you can use a satellite that’s within a 45-degree-wide cone above you.
- Lengthen the wavelength. Here simple physics come into play: generally, the shorter the wavelength, the less transparent the atmosphere is to it. So you want to use bands on the long (lower Hz) side of the radio spectrum to make sure you maximize propagation.
Having adjusted for these things, an ordinary phone can contact and trade information with a satellite with its standard wireless chip and power budget. But there’s one more obstacle, one Ubiquitilink spent a great deal of time figuring out.
Although a phone and satellite can reach one another reliably, a delay and Doppler shift in the signal due to the speeds and distances involved are inescapable. Turns out the software that runs towers and wireless chips isn’t suited for this; the timings built into the code assume the distance will be less than 30 km, since the curvature of the Earth generally prevents transmitting farther than that.
So Ubiquitilink modified the standard wireless stacks to account for this, something Miller said no one else had done.
“After my guys came back and told me they’d done this, I said, ‘well let’s go validate it,’ ” he told me. “We went to NASA and JPL and asked what they thought. Everybody’s gut reaction was ‘well, this won’t work,’ but then afterwards they just said ‘well, it works.’ ”
The theory became a reality earlier this year after Ubiquitilink launched their prototype satellites. They successfully made a two-way 2G connection between an ordinary ground device and the satellite, proving that the signal not only gets there and back, but that its Doppler and delay distortions can be rectified on the fly.
“Our first tests demonstrated that we offset the Doppler shift and time delay. Everything else is leveraging commercial software,” Miller said, though he quickly added: “To be clear, there’s plenty more work to be done, but it isn’t anything that’s new technology. It’s good solid hardcore engineering, building nanosats and that sort of thing.”
Since his previous company was Nanoracks and he’s been in the business for decades, he’s qualified to be confident on this part. It’ll be a lot of work and a lot of money, but they should be launching their first real satellites this summer. (And it’s all patented, he noted.)
The way the business will work is remarkably simple given the complexity of the product. Because the satellites operate on modified but mostly ordinary off-the-shelf software and connect to phones with no modifications necessary, Ubiquitilink will essentially work as a worldwide roaming operator that mobile networks will pay to access. (Disclosure: Verizon, obviously a mobile network, owns TechCrunch, and for all I know will use this tech eventually. It’s not involved with any editorial decisions.)
Normally, if you’re a subscriber of network X, and you’re visiting a country where X has no coverage, X will have an agreement with network Y, which connects you for a fee. There are hundreds of these deals in play at any given time, and Ubiquitilink would just be one more — except its coverage will eventually be global. Maybe you can’t reach X or Y; you’ll always be able to reach U.
The speeds and services available will depend on what mobile networks want. Not everyone wants or needs the same thing, of course, and a 3G fallback might be practical where an LTE connection is less so. But the common denominator will be data enough to send and receive text at the least.
It’s worth noting also that this connection will be in some crucial ways indistinguishable from other connections: it won’t affect encryption, for instance.
This will of course necessitate at least a thousand satellites, by Miller’s count. But in the meantime, limited service will also be available in the form of timed passes — you’ll have no signal for 55 minutes, then signal for five, during which you can send and receive what may be a critical text or location. This is envisioned as a specialty service at first, then as more satellites join the constellation, that window expands until it’s 24/7 and across the whole face of the planet, and it becomes a normal consumer good.
While your network provider will probably charge you the usual arm and leg for global roaming on demand (it’s their prerogative), there are some services Ubiquitilink will provide for free; the value of a global communication system is not lost on Miller.
“Nobody should ever die because the phone in their pocket doesn’t have signal,” he said. “If you break down in the middle of Death Valley you should be able to text 911. Our vision is this is a universal service for emergency responders and global E-911 texting. We’re not going to charge for that.”
An emergency broadcast system when networks are down is also being planned — power outages following disasters are times when people are likely to panic or be struck by a follow-up disaster like a tsunami or flooding, and reliable communications at those times could save thousands and vastly improve recovery efforts.
“We don’t want to make money off saving people’s lives, that’s just a benefit of implementing this system, and the way it should be,” Miller said.
It’s a whole lot of promises, but the team and the tech seem capable of backing them up. Initial testing is complete and birds are in the air — now it’s a matter of launching the next thousand or so.
Period tracking app privacy, Snapchat’s paid subscription, calls for TikTok ban – TechCrunch
Welcome back to This Week in Apps, the weekly TechCrunch series that recaps the latest in mobile OS news, mobile applications and the overall app economy.
The app industry continues to grow, with a record number of downloads and consumer spending across both the iOS and Google Play stores combined in 2021, according to the latest year-end reports. Global spending across iOS, Google Play and third-party Android app stores in China grew 19% in 2021 to reach $170 billion. Downloads of apps also grew by 5%, reaching 230 billion in 2021, and mobile ad spend grew 23% year over year to reach $295 billion.
Today’s consumers now spend more time in apps than ever before — even topping the time they spend watching TV, in some cases. The average American watches 3.1 hours of TV per day, for example, but in 2021, they spent 4.1 hours on their mobile device. And they’re not even the world’s heaviest mobile users. In markets like Brazil, Indonesia and South Korea, users surpassed five hours per day in mobile apps in 2021.
Apps aren’t just a way to pass idle hours, either. They can grow to become huge businesses. In 2021, 233 apps and games generated over $100 million in consumer spend, and 13 topped $1 billion in revenue. This was up 20% from 2020, when 193 apps and games topped $100 million in annual consumer spend, and just eight apps topped $1 billion.
This Week in Apps offers a way to keep up with this fast-moving industry in one place, with the latest from the world of apps, including news, updates, startup fundings, mergers and acquisitions, and suggestions about new apps to try, too.
Consumers react to Roe v Wade by deleting period tracking apps
In the week after the controversial Supreme Court ruling on Roe v Wade, consumers began to lock down access to their non-protected health data in period tracking apps. There was enough app switching taking place to influence the App Store charts, in fact, as users moved both to and from leading app Flo, benefitting rivals like Clue and Eve, which saw installs increase by 2,200% and 83%, respectively.
There are differing opinions on how much concern there needs to be over this period tracking data. Some argue that period tracking app data would not be the primary evidence used if there were to be prosecutions over now criminalized abortions — an argument, however valid, essentially serves to chastise consumers for reacting in fear by switching to more private apps or deleting them altogether. The bigger picture here is that this data was never HIPPA protected in the first place. And if consumers are reacting with seemingly outsized concern, maybe it’s because the government’s ruling terrifies them about what the future for this country holds. Maybe it not so crazy to switch back to pen and paper at a time when a rogue court is throwing out half a century of established legal precedent in order to control bodies and invade citizens’ privacy.
In any event, many period tracking app providers have been making promises to secure data or introduce new anonymity features. But in an unfortunate twist, it was a newcomer to the market that became the No. 1 app after the ruling — largely based on promises of end-to-end encryption and not its existing protections. As it turned out, the app — Stardust, as it was known — was sharing users phone numbers with a third-party. And after it rolled out its expected encryption later in the week, Stardust was found to be sending the local encryption key back to its servers. In layman’s terms, that means whatever was encrypted could now be decrypted. Not a good look.
Now the House Democrats are considering legislation that could protect abortion rights and secure data in reproductive apps.
Snapchat thinks its users will pay for perks with Snapchat+
Like many tech companies, Snapchat has been struggling amid the tougher economic conditions and inflation. The company reported a challenging first quarter where it had additionally cited supply chain disruptions, the war in Ukraine, labor shortages and rising interest rates as contributing factors to its miss on both revenue and earnings in the quarter, and only a small uptick in daily active users. The company is also still dealing with the fallout from Apple’s 2021 privacy changes, or ATT (App Tracking Transparency), that impacted its advertising business and revenue.
In the midst of these macroeconomic factors, Snap is trying to navigate new regulations around minor safety, lock down its developer platform, roll out parental controls and remain competitive in a market where much of young people’s time spent in apps is now shifting to TikTok and other lightweight networking apps — or what TechCrunch recently dubbed “homescreen social” apps — like LiveIn, BeReal and others.
This has resulted in a search for alternative business models beyond advertising, it seems. This week, Snap introduced Snapchat+ — a $3.99/month subscription that provides access to premium features like being able to pin a friend as a “BFF,” see who rewatched a Story and the ability to change the app icon. The move, which was leaked in advance, follows the launches of similar subscription options aimed at power users, like Telegram Premium’s recent launch and Twitter Blue. It’s hard to say if these investments will pay off in the long run. For now, Twitter continues to make the majority of its revenue from ads and a small bit from data licensing. Telegram’s offering is too new to analyze at this time.
Snapchat+, meanwhile, is targeting an audience with perhaps even less to spend on subscription services. Will Snap’s high-schooler customers want to use their babysitting money, allowance or income from another minimum wage job or side hustle to gain a few extra features? Were these features actually in high demand, the way Twitter’s Edit button was? What’s the strategy for enhancing the offering over time? How will Snap evaluate which features to add — is it analyzing user data or behavior? Will it launch a feedback forum? Or will it just come up with ideas on its own? What percentage of revenue will Snapchat+ need to target to be considered a success? What are the ramifications to Snap if the product fails? Would Snap consider a bundle that combines hardware (like its new drone camera) and software?
For what it’s worth, Snap clearly didn’t want to invite much scrutiny of this major change to its business model. The company only offered one outlet, The Verge, an interview and said very little in it — beyond conveying to investors that this won’t be a “material new source of revenue.” Snap also tried to suggest to the outlet that it had been thinking about subscriptions for over five years, as if the new product was not reactive to the state of its business today.
Of course, tech companies weigh a variety of ideas all the time! But the timing of when they allocate real-world resources to build them is what actually matters. And Snap built a new way to make money at a time when the old way is suffering.
Oh, we’re thinking about banning TikTok again?
The GOP wants to force you to use Reels. OK, that’s not quite the story — but that could be the result.
In actuality, Brendan Carr, the senior Republican on the Federal Communications Commission, wrote to Apple and Google to insist they pull TikTok from their app stores, calling it “a sophisticated surveillance tool” that’s harvesting “extensive amounts of personal and private data.”
Carr’s letter was prompted by the new report from BuzzFeed News which found that ByteDance staff in China had access to U.S. users’ TikTok data as recently as January 2022. (Beijing-based ByteDance owns TikTok and its Chinese sister app, Douyin).
Carr demanded the companies respond by July 8 if they didn’t comply and why. Specifically, he asked the app stores to explain why they would not penalize an app engaged in “the surreptitious access of private and sensitive U.S. user data by persons located in Beijing” coupled with “TikTok’s pattern of misleading representations and conduct.”
TikTok has long insisted it stores U.S. users’ data in the U.S. itself, with backups in Singapore, and said the data was outside the jurisdiction of China’s national security law which requires companies to turn over data to the Communist party if requested. But if TikTok data was being accessed in China, these prior statements seem to be misleading, at best.
The Trump administration had previously tried to ban TikTok by way of an executive order, but was held up in the courts. The Biden administration didn’t pursue the matter. But this latest incident now has the GOP interested in a ban once again. Fourteen GOP senators have also issued letters calling for answers from the video app, arguing it’s a national security threat.
Of course, it’s not that easy to ban TikTok. Last time around, TikTok creators successfully sued to stop the ban, which they said would prevent them from being able to earn a living. Another judge had also blocked Trump’s ban, saying the former president had overstepped his authority.
TikTok, meanwhile, has responded to BuzzFeed’s reporting by announcing it’s moving all U.S. user data to Oracle servers in the U.S., after which it will then delete U.S. users’ data from its own data centers, it says. Sure, Jan.
- Apple announced on Thursday developers in South Korea can now use third-party payments in their apps published to the South Korea App Store but will still pay a 26% commission. Plus, just as it tried before with Dutch dating apps, which had also won the right to use third-party payments, Apple said developers will need to submit their revised apps in a separate binary. Dutch regulators had pushed back against that provision, calling it an undue burden on developers, and Apple eventually dropped the requirement to come into compliance. It’s unclear how the Korea Communication Commission (KCC) will choose to respond, however.
- Apple CarPlay in iOS 16 will support a new feature that allows drivers to pay for gas through a screen in their car using the fuel company’s app, instead of having to pay at the pump itself. BP, Shell and Chevron have expressed interest.
- Apple clarified the iPad home hub support in iOS 16, after testers noted the iPad could no longer serve as a home hub — while Apple TV and HomePod devices could. The company explained that the Home app will introduce a new architecture in iPadOS 16 and iPad won’t be supported as a home hub with that upgrade. Impacted users can opt to not update their Home app to continue to use their iPad as a home hub.
- Apple released the fourth public beta of iOS 15.6 and iPadOS 15.6.
- Google’s Switch to Android app for iOS users is now compatible with all Android 12 phones, instead of just Pixel phones as before. The feature allows users to more easily make the move from iOS to Android by copying over contacts, calendars, photos and videos, and instructing on how to deregister iMessage.
- Google settled a lawsuit with Android app developers over fees. The company settled a lawsuit with U.S. app developers who made less than $2 million in Play Store revenue from 2016-2021 by setting aside $90 million in a fund to pay back money to developers. The suit had argued Google gained a monopoly in the Android app distribution space through anti-competitive practices. The law firm said 48,000 U.S. developers are eligible to receive payments from Google.
E-commerce & Food Delivery
- Food delivery biz Deliveroo will expand advertising on its app in July, including by adding ads to its order-tracking page as it chases profitability.
- Fast food and membership club apps are seeing increased demand amid inflation, Apptopia reports.
- TikTok is testing a dedicated “Shop” feed in Indonesia that lets users browse and purchase products from different categories, such as clothing and electronics. Of note, the feed sits on the app’s main page alongside its For You and Following feeds, which would be a major change to the product. The TikTok Shop service itself is currently available in select markets, including Indonesia, Vietnam, Singapore and the U.K.
- Pokémon GO developer Niantic laid off 8% of its workforce, or around 85-90 people, amid the economic downturn. The company also canceled four upcoming projects, including Heavy Metal, a Transformers game that had already entered beta testing; Hamlet, a collaboration with the theater company behind “Sleep No More;” and two other projects known as Blue Sky and Snowball. Niantic has not been able to reproduce the success of its flagship game, having shut down a Harry Potter AR title and so far seen little adoption for its new AR game, Pikmin Bloom. The company is now working on a new AR game, NBA All-World.
- Niantic’s Lightship is also powering a new “Game of Thrones” app designed to promote HBO’s upcoming prequel series “House of the Dragon.” The AR app will allow users to hatch a personalized dragon egg and raise their dragon at home. The app, produced by The Mill, will arrive on July 20.
- Niantic launched Campfire, a new social app for its community that shows a map of your area with game experiences and activities from friends and other nearby players. The app helps users find local communities, add and manage friends, chat in one-on-one and group messages, join events and more.
- Facebook takes on Discord. The company this week rolled out new features for Facebook Groups including “Channels,” that allow users to connect with one another in smaller groups via chat or audio, similar to Discord, or in interest-based communities. The app will also test a new sidebar that will make it easier for users to find their groups more quickly, with the option to pin favorites to the top.
- Facebook also rolled out NFTs. U.S. NFT creators will now be able to display NFTs under a new tab on their profiles. Meta recently launched NFTs on Instagram in May 2022.
- Pinterest has a new CEO. The image pinboard and link-saving site’s co-founder and CEO Ben Silbermann stepped down after a 12-year run, turning over the reins to Google commerce boss Bill Ready. Previously, Ready ran Google’s shopping and payments arm after joining Google from PayPal, which acquired its startup Braintree for $800 million in 2013. Last fall, PayPal had been reported to be considering a Pinterst acquisition.
- Instagram rolled out Reels APIs for developers. The new endpoints added to Instagram’s developer platform will allow developers to schedule Reels, publish to Instagram Business accounts, access social interaction metrics, reply to or delete comments, hide or unhide comments, disable or enable comments, find public Reels tagged with specific hashtags and identify Reels where an Instagram Business or Creator’s alias has been tagged or @mentioned.
- Instagram users can now delete their accounts from within the iOS app. The app has complied with Apple’s new policy that states any app offering account creation must also now offer deletion. Instagram, however, puts accounts on hold for a month instead of immediately deleting them. If you log back in at any time, the deletion process is canceled.
- Instagram is testing a change that turns all videos into Reels. The company said it’s trying to “simplify and improve” the video experience in the app. In reality, the move is yet another effort aimed at helping Instagram catch up with TikTok.
- Short-form video app Triller filed for an IPO. The company confidentially filed for a U.S. IPO after ending its $5 billion merger with video ad software provider SeaChange International on June 14.
- WhatsApp is developing avatars. The Meta-owned company is working on an avatars feature similar to Apple’s Memoji or Snap’s Bitmoji, that could stand in for the user during video calls.
Streaming & Entertainment
- Spotify launched a new personalized playlist option called “Supergrouper” that lets you create your own supergroup consisting of up to five artists. After you create and name your group, Spotify will curate a playlist of songs from the artists you selected, which you can also share on social media.
- U.S. artists on Spotify can now use the app’s Marquee self-serve ad-buying option to promote releases across 14 markets via the Spotify for Artists dashboard. Marquee first launched in October 2019 but wasn’t able to target users outside the U.S. initially.
- Twitch added a new Guest Star feature that lets streaming hosts bring up to five guests into a stream and swap them in and out.
- Meta VR developers call out the company for hypocrisy given its complaints over Apple’s App Store fees. The developers are frustrated with Meta’s 30% cut of their purchases and 15-30% cut of subscriptions, similar to Apple’s. They said Meta CEO Mark Zuckerberg had called Apple’s fees “monopoly rents,” but his company is doing the same thing.
- The WSJ examined the growing complexity of hypercasual games which have begun adding leaderboards, multiplayer formats and in-app purchases to these previously simple games as they look to retain player retention amid market saturation. The games often also use rewarded ads or those that showcase someone playing poorly to encourage users’ sense of competition. Other ads will feature gameplay that doesn’t exist at all.
Travel & Transportation
- Car rental apps in the U.S. hit all-time highs for new installs and MAUs in May, Apptopia found, indicating pent-up travel demand and possibly a desire to avoid the chaotic airline issues. New installs are projected to increase 27% YoY in Q2 2022, and MAUs are expected to increase 19.4%. Enterprise (39.6%), Hertz (36.8%) and Turo (34.3%) are growing MAUs the fastest, the firm said.
Reading & News
- Storytelling community Wattpad launched a creator program that offers writers up to $25,000 in compensation. There’s also a new metric called “Engaged Readers” that helps track readers’ interest in stories and a creator portal where writers can get other tips about improving their content.
- Substack has begun to convert some writers’ text into audio automatically using text-to-speech technology. Readers using the Substack iOS app will have the ability to hear posts read aloud as a result.
Government & Policy
- Russia is issuing fines to companies that aren’t storing Russian citizens’ personal data in the country. Google, Twitch, Pinterest, Airbnb and UPS have already been fined, and the government has opened cases against LikeMe and Apple as well.
Security & Privacy
- Google notified Android users who were compromised by Hermit government-grade spyware which targeted victims in Kazakhstan and Italy. Google also examined the Hermit iOS app which is sideloaded onto devices and included six exploits, including two zero-days. Apple said it revoked all known accounts and certificates associated with the spyware campaign.
- T-Mobile launched a service called App Insights that allows marketers to target wireless customers based on the apps they have installed. Customer data is anonymized and pooled together with others with similar interests and behaviors. And users are opted in by default.
- Instagram is accused of continuing to allow a man accused of selling photos of children to pedophiles to maintain his account and share images for two months following his arrest, Forbes reports.
- Google updated its password manager for Chrome and Android, offering a way for users to manually enter new passwords across platforms, as well as a new unified user experience that automatically groups multiple passwords for the same sites or apps together, and a new shortcut on the Android home screen to get access to these passwords. The iOS Chrome app will also be able to generate strong passwords for you.
💰 Data analysis startup Zing Data raised $2.4 million in seed funding led by Kindred Ventures for a mobile app that lets business users work with data wherever they are in an accessible way. The product can connect with a variety of popular data sources, including Snowflake, Trino, Google BigQuery and Google Sheets, as well as databases like Postgres and MySQL. Users then choose a dataset and some fields to display, then can manipulate the data to see different views and can share charts with others.
💰 London-based Birdie, a provider of digital tools for in-home care, raised $30 million in Series B funding led by Sofina, which will be used to scale the business in Europe. The SaaS company works with 700 care businesses that deliver millions of visits per month to around 35,000 recipients and 8,000 family members. Its services are available through both an iOS and Android app.
💰 London-based fintech Cleo, an AI-powered app for financial assistance, raised $80 million in Series C funding led by Sofina. The app targets the U.S. market’s Gen Z users with budgets and savings guidance and education.
💰 New Delhi-based digital bank Progcap raised $40 million in a Series C extension, valuing the business at $600 million, up 3x since September 2021. Creation Investments and Tiger Global led the round. The app serves 700,000 small retailers across hundreds of Indian cities and towns.
Google consolidates its Chrome and Android password managers – TechCrunch
Google today announced an update to its password manager that will finally introduce a consistent look-and-feel across the service’s Chrome and Android implementations. Users will soon see a new unified user experience that will automatically group multiple passwords for the same sites or apps together, as well as a new shortcut on the Android home screen to get access to these passwords.
In addition to this, Google is also now adding a new password-related feature to Chrome on iOS, which can now generate strong passwords for you (once you set Chrome as an autofill provider).
Meanwhile, on Android, Google’s password check can now also flag weak and re-used passwords and help you to automatically change them, while Chrome users across platforms will now see compromised password warnings.
With this release today, Google will now also finally let you manually add passwords to its passwords manager (“due to popular demand,” Google says) and the company is bringing Touch-to-Login to Chrome on Android to log you in to supported sites with a single tap.
TaskHuman lands $20M to expand its virtual coaching platform – TechCrunch
TaskHuman, a professional development platform focused on coaching, today announced that it raised $20 million in Series B funding led by Madrona with participation from Impact Venture Capital, RingCentral Ventures, Sure Ventures, USVP, Gaingels, PeopleTech Angels, Propel(x) and Zoom Ventures. The latest infusion brings the company’s total raised to $35 million, which CEO Ravi Swaminathan said is being put toward product development, marketing and sales efforts.
Swaminathan and Daniel Mazzella co-founded TaskHuman in 2017, with the goal of connecting users with specialists on topics related to their personal and professional lives. Swaminathan was previously a program and logistics manager at Dell and VP of software solutions at SanDisk, while Mazzella was a system admin at Stamps.com. The two met at Wizr, a startup developing AI systems to analyze security camera footage.
“When it comes to learning and personal development, no amount of generic articles or watching pre-recorded videos [can replace] a real person with experience in a given area. Creating TaskHuman was our response to solve this challenge,” Swaminathan told TechCrunch in an email Q&A. “We started by offering foundational needs, including health and wellness, physical fitness, mental, spiritual, emotional wellbeing, and more. Since then, we’ve continued to expand and support the entire needs of an individual for personal and professional growth, like financial wellbeing, sales and leadership coaching, pet training, travel planning, and more.”
TaskHuman users connect with experts over live video chats. The company claims to have a network of over 1,000 “coaches” across nearly 50 countries, each specializing in distinctive areas. An AI-powered search feature lets users search for topics and coaches in natural language (e.g., “I want to lose weight”), while a recommendation engine attempts to personalize the browsing experience by suggesting, for example, similar coaches based on past sessions.
“TaskHuman has a direct relationship with each coach, and we pay them according to the terms of our relationship for their coaching contributions. They are all contractors globally,” Swaminathan said, when asked about the coaching payment structure.
Users can buy access to the TaskHuman network with “TaskHuman minutes,” which can be applied to a chat session with any specialist or topic, Swaminathan says. Alternatively, companies can subscribe to TaskHuman to offer unlimited access to their employees as well as in-app content and group sessions.
Swaminathan makes the case that the enterprise in particular stands to benefit from TaskHuman’s platform. It’s true that corporate training programs tend to be a mixed bag, with only 25% of respondents to a McKinsey survey saying that their company’s training improved their job performance. According to another survey, 75% of managers were dissatisfied with their company’s learning and development function in 2019.
“At the board and C-suite level, many companies view insufficient attention to employee well-being as a threat to productivity and, conversely, a strong commitment to each worker’s physical, mental, and spiritual prosperity as a competitive advantage for recruiting and retaining talent in a time of labor shortages and the ‘Great Resignation,’” Swaminathan said. “From case studies, we have found return on investment in four main areas: preventing burnout, reducing employee attrition, improving employee engagement and recruitment, and reducing medical cost claims.”
Competition in the crowded e-learning field spans BetterUp, CoachHub and Torch. Swaminathan argues that his company’s offering is broader in scope, however, and offers superior access to specialists because it doesn’t require scheduling sessions in advance.
“We have found that the pandemic really allowed people to go beyond their comfort zones and embrace video technologies like TaskHuman, Zoom, RingCentral, and others,” Swaminathan said. “We feel a need to accelerate our mission during these difficult times to help people in both their personal and professional lives, and we feel an urgency to combat the current mental health crisis and Great Resignation culture by fulfilling the dire craving for 1:1, personalized engagement for personal and professional growth.”
Certainly, TaskHuman has benefited from the pandemic, which spurred coaches of all types to move online. According to a 2021 survey by the International Coaching Federation, 83% of coaches increased their use of audio-video platforms for coaching during the health crisis while 82% saw a decrease for in-person sessions.
TaskHuman says that its customers include Zoom, Dr. Scholl’s, RingCentral and public and government institutions like Purdue University, Oakland Housing Authority and Job Corps centers run by the U.S. Department of Labor. While Swaminathan declined to disclose financials, he said that annual recurring revenue has grown by more than 5 times year over year.
“Our company is laser-focused on global expansion and scaling its network of coaches,” Swaminathan said. “We will be continually adding to the set of human experience and expertise that are available on the platform and expanding support for providers in even more languages and countries around the world.”
Founder of auto giant Geely buys Meizu as smartphone demand weakens – TechCrunch
Remember Meizu, the once-promising competitor to Xiaomi? The Alibaba-backed Chinese smartphone maker is making a comeback — in a way...
UK’s Oxford Quantum Circuits snaps up $47M for quantum-computing-as-a-service – TechCrunch
Quantum computing has been making quantum leaps of progress in the last several years — going from theoretical concept to...
MarketWolf is a trading-first platform for new investors – TechCrunch
Live in India, Singapore-based MarketWolf has plans to introduce stock trading to first-time investors in more markets. The platform announced...
India’s Tata Motors wants to sell 50,000 EVs by end of fiscal year – TechCrunch
Mumbai-based automaker Tata Motors wants to sell 50,000 electric vehicles by the end of the fiscal year ending March 31,...
Xiaomi launches smartphone with enormous imaging sensors and Leica optics – TechCrunch
With a limited launch in mainland China today, one glance at the new smartphones from Xiaomi leaves little doubt what...
Social2 years ago
CrashPlan for Small Business Review
Social3 months ago
Web.com website builder review
Gadgets4 years ago
A fictional Facebook Portal videochat with Mark Zuckerberg – TechCrunch
Mobile4 years ago
Memory raises $5M to bring AI to time tracking – TechCrunch
Cars4 years ago
What’s the best cloud storage for you?
Social4 years ago
iPhone XS priciest yet in South Korea
Security4 years ago
Google latest cloud to be Australian government certified
Social4 years ago
Apple’s new iPad Pro aims to keep enterprise momentum