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WhatsApp reaches 400 million users in India, its biggest market – TechCrunch

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WhatsApp has amassed more than 400 million users in India, the instant messaging app confirmed today, reaffirming its gigantic reach in its biggest market.

Amitabh Kant, CEO of highly influential local think-tank NITI Aayog, revealed the new stat at a press conference held by WhatsApp in New Delhi on Thursday. A WhatsApp spokesperson confirmed that the platform indeed had more than 400 million monthly active users in the country.

The remarkable revelation comes more than two years after WhatsApp said it had hit 200 million users in India. WhatsApp — or Facebook — did not share any India-specific users count in the period in between.

The public disclosure today should help Facebook reaffirm its dominance in India, where it appears to be used by nearly every smartphone user. According to research firm Counterpoint, India has about 450 million smartphone users. (Some other research firms peg the number to be lower.)

It’s worth pointing out that WhatsApp also supports KaiOS — a mobile operating system for feature phones. Millions of KaiOS-powered JioPhone handsets have shipped in India. Additionally, there are about 500 million internet users, according to several industry estimates.

As WhatsApp becomes ubiquitous in the nation, the service is increasingly mutating to serve additional needs. Businesses such as social-commerce app Meesho have been built on top of WhatsApp. Facebook backed Meesho recently in what was its first investment of this kind in an Indian startup. Then, of course, WhatsApp has also come under hot water for its role in the spread of false information in the nation.

As ByteDance and others aggressively expand their businesses in India, Facebook’s perceived dominance in the country has come under attack in recent months. ByteDance’s TikTok, which has amassed 120 million users in India, has been heralded by many as the top competitor of Facebook.

A WhatsApp spokesperson also told TechCrunch that India remains WhatsApp’s biggest market. In 2017, Facebook said its marquee service had about 250 million users in India — a figure it has not updated in the years since.

WhatsApp, which has about 1.5 billion monthly active users worldwide, does not really have any major competitor in India. The closest to a competitor it has in the country is Messenger, another platform owned by Facebook, and Hike, which millions of users check everyday. Times Internet — an internet conglomerate in India that runs several news outlets, entertainment services and more — claims to reach 450 million users in the country each month.

At the aforementioned press conference, WhatsApp global chief Will Cathcart said WhatsApp also plans to roll out WhatsApp Pay, its payment service, to all its users toward the end of the year — something TechCrunch reported earlier.

Its arrival in India’s burgeoning payments space could create serious tension for Google Pay, Flipkart’s PhonePe and Paytm. For Facebook, WhatsApp Pay’s success is even more crucial as the company currently has no plans to bring cryptocurrency wallet Calibra to the country, it told TechCrunch on the sidelines of the Libra and Calibra unveil.

In a series of announcements this week, WhatsApp also unveiled a tie-up with NITI Aayog to promote women’s entrepreneurship. “By launching ‘gateway to a billion opportunities’ and our digital skills training program, we hope to shine a light on the amazing work already happening and build the next generation of entrepreneurs and change makers,” said Cathcart.

At a conference in Mumbai on Wednesday, Cathcart announced a partnership with the Indian School of Public Policy — India’s first program in the theory and practice of public policy, product design and management — to bring a series of privacy design workshops to future policy makers. These workshops will explore “the importance and practice of privacy-centric design to help technology make a positive impact on society,” the Facebook-owned platform said.

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Oracle now monitoring TikTok’s algorithms and moderation system for manipulation by China’s government – TechCrunch

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Oracle has begun auditing TikTok’s algorithms and content moderation models, according to a new report from Axios out this morning. Those reviews began last week, and follow TikTok’s June announcement it had moved its U.S. traffic to Oracle servers amid claims its U.S. user data had been accessed by TikTok colleagues in China.

The new arrangement is meant to allow Oracle the ability to monitor TikTok’s systems to help the company in its efforts to assure U.S. lawmakers that its app is not being manipulated by Chinese government authorities. Oracle will audit how TikTok’s algorithm surfaces content to “ensure outcomes are in line with expectations,” and that those models have not been manipulated, the report said. In addition, TikTok will regularly audit TikTok’s content moderation practices, including both its automated systems and its moderation decisions where people are choosing how to enforce TikTok policy.

TikTok’s moderation policies have been controversial in years past. In 2019, The Washington Post reported TikTok’s U.S. employees had often been ordered to restrict some videos on its platform at the behest of Beijing-based teams, and that teams in China would sometimes block or penalize certain videos out of caution about Chinese government restrictions. That same year, The Guardian also reported TikTok had been telling its moderators to censor videos that mentioned things like Tiananmen Square, Tibetan independence, or the banned religious group Falun Gong, per a set of leaked documents. In 2020, The Intercept reported TikTok moderators were told to censor political speech in livestreams and to suppress posts from “undesirable users” — the unattractive, poor or disabled, its documents said.

All the while, TikTok disputed the various claims — calling leaked documents outdated, for instance, in the latter two scenarios. It also continued to insist that its U.S. arm didn’t take instructions from its Chinese parent, ByteDance.

But a damning June 2022 report by BuzzFeed News proved that TikTok’s connection to China was closer than it had said. The news outlet found that U.S. data had been repeatedly accessed by staff in China, citing recordings from 80 TikTok internal meetings.

Following BuzzFeed’s reporting, TikTok announced that it was moving all U.S. traffic to Oracle’s infrastructure cloud service — a move designed to keep TikTok’s U.S. user data from prying eyes.

That agreement, a part of a larger operation called “Project Texas,” had been in progress for over a year and was focused on further separating TikTok’s U.S. operations from China, and employing an outside firm to oversee its algorithms.

Now, it seems Oracle is in charge of keeping an eye on TikTok to help prevent data emanating from the U.S. from being directed to China. The deal steps up Oracle’s involvement with TikTok as not only the host for the user data, but an auditor who could later back up or dispute TikTok’s claims that its system is operating fairly and without China’s influence. 

Oracle and TikTok have an interesting history. Towards the end of the Trump administration, the former president tried to force a sale between the two companies, bringing in long-time supporter, Oracle founder and CTO Larry Ellison to help broker the deal for his company. That deal eventually fell apart in February 2021, but the story didn’t end there, as it turned out.

But while this new TikTok-Oracle agreement has significance in terms of the tech industry and in politics, Oracle’s deal with TikTok doesn’t necessarily make the firm a more powerful player in the cloud infrastructure market.

Even with TikTok’s business, Oracle’s cloud infrastructure service represents just a fraction of the cloud infrastructure market. In the most recent quarter, Synergy Research, a firm that tracks this data, reported the cloud infrastructure market reached almost $55 billion with Amazon leading the way with 34%, Microsoft in second with 21%, and Google in third place with 10%. Oracle remains under 2%, says John Dinsdale, who is a principal analyst at the firm.

“Oracle’s share of the worldwide cloud infrastructure services market remains at just below 2% and has shown no signs of meaningful increase. So Oracle’s cloud revenue growth is pretty much keeping pace with overall market growth,” Dinsdale told TechCrunch. Synergy defines “cloud infrastructure services” as Infrastructure as a Service, Platform as a Service and hosted private cloud services. Dinsdale points out that Oracle’s SaaS business is much stronger.”

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Spotify prompts some users to record reaction podcasts to playlists – TechCrunch

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After testing new in-app podcast recording tools for users in New Zealand, Spotify is now trialing a new audio feature in Vietnam, one that’s designed to encourage users to record voice reactions to playlists.

A Reddit user posted screenshots of the feature, showing how they received a prompt to react to a playlist with a voice clip that will be posted as a podcast episode. As per its previous test in New Zealand, it’s fair to assume that these reaction ‘podcasts’ will be published directly to creators’ personal profilers where followers will be able to listen.

The screenshots show that users included in the test are seeing a microphone icon on playlist screens, and upon tapping that, they see a new screen that prompts them to record a voice reaction to the playlist.

Users are seeing a mic icon to record a voice reaction to a playlist Image Credits: Reddit (opens in a new window)

Spotify recording prompt

Image Credits: Reddit (opens in a new window)

Once they hit the button, they can either record in one go or multiple clips by pausing. Later, they can edit the clip, add background music, and tag the playlist before publishing.

This workflow is similar to the test in New Zealand, except in that test, the starting point was a “Record Podcast” button on the home screen. So this test is more about giving a prompt to users who might not have a podcast idea in their mind.

Spotify podcast

Spotify shows some rules creators must follow for podcast recording for safety Image Credits: Reddit (opens in a new window)

Spotify has confirmed the test, but the company didn’t share any details about what locations the feature is available, and how it plans to moderate these voice reactions.

“At Spotify, we are always looking for ways to enhance our users’ experience on our platform, and we regularly test features that we believe will bring value to listeners and creators. We are currently running a limited test of in-app audio creation, but have no further details to share at this time,” the company said in a statement to TechCrunch.

As we noted in our story in June, a lot of these features are powered by Spotify-owned podcast creation app Anchor. These tests indicate that the streaming giant is trying to convert listeners to creators by providing them with easy in-app tools to make and publish podcasts.

In its Q2 2022 earnings last month, Spotify said it now has 4.4 million podcasts on the platform, and users engaging with them have grown at a “substantial double digits year-on-year.” Spotify has invested more than $1 billion in podcasting in the last few years with €83 million ($84.3 million) invested this year alone to acquire podcast analytics companies Podsights and Chartable.

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Bumble experiments with group chats, polls and video calls for its new social networking feature, ‘Hive’ – TechCrunch

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Dating app maker Bumble revealed more of its plans to strengthen its social networking features during last week’s Q2 earnings, which saw the company’s shares slump over its lowered financial outlook despite delivering a revenue beat. Now, new images show what Bumble has been developing as part of the larger revamp of its “Bumble BFF” friend-finding feature — a change that could help the app attract a new audience beyond just young singles. Specifically, Bumble BFF has been testing a new “communities” offering it’s calling “Hive,” which, the images show, may include support for features like group chat, polls and video calls.

Bumble briefly referenced its plans for Hive on its Q2 2022 earnings call with investors, noting Hive was a “next-generation offering” focused on helping people find “platonic connections through small communities.” In other words, a groups product.

“As we have shared before, our approach is built on the insight that people want to find friends, acquaintances and connections through shared struggles and common joys: moving to a new city, navigating parenthood, finding a partner for hiking, or really anything else in between,” founder and CEO Whitney Wolfe Herd told investors.

She noted Bumble had recently expanded its alpha tests of the new Bumble BFF feature to the Greater Toronto area where Bumble users have since created thousands of these online communities known as “Hives.”

Image Credits: Bumble Hives via Watchful

The promise of platonic social networking is one the company believes could help it find engagement beyond the world of online dating. During its tests, Bumble said the weekly average number of sessions for BFF members increased by two-thirds, and their weekly time spent in-app was up 16%.

According to new images released by product intelligence firm Watchful, Bumble’s Hive includes a variety of now-standard social networking features. It shows BFF members can create profiles, join interest groups led by admins, publish posts, engage in group chats, create and respond to polls and more. There’s also an option for group video calls within the “Hives.”

Image Credits: Bumble Hives via Watchful

Video is not entirely new to Bumble, however.

The company also told investors it has been testing both video and audio in select markets as a way to enhance member profiles with “richer and more dynamic” content. This could additionally help Bumble better compete against a growing number of video-focused dating apps, like Snack, S’More, Desti and others.

Image Credits: Bumble Hives via Watchful

More broadly, Bumble’s latest updates aim to address the shift among younger, Gen Z users who are inclined to embrace apps that allow them to socially “hang out” online — like livestreaming app Yubo and various friend-finders, including those that help them make new friends on Snapchat and elsewhere, such as Hoop, Wink, Wizz, Qudo, Wave, LMK, Swipr and Vibe, among others. Dating giant Match also embraced this trend with its $1.73 billion deal for Hyperconnect, a company that had been more focused on social networking than dating. However, that investment has not yet paid off beyond bringing audio and video technologies to various Match dating apps.

Bumble was unable to provide a statement on the new Hive features, when reached for comment.

In Q2, Bumble reported $220.5 million in revenue in its most recent quarter, ahead of Wall Street estimates, but saw a loss of 3 cents per share versus the 1 cent loss expected. It also lowered its full-year revenue forecast citing increased competition with Match, the war in Ukraine, inflation and foreign exchange headwinds.

In addition to Bumble BFF’s Hive, the company is working on new astrology features, product enhancements for LGBTQIA+ users, tests of “messaging before match” features, audio and video features, and other monetization products.

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