YouTube has made the weakest, least courageous response to mass backlash regarding its ruling yesterday that right-wing personality Steven Crowder’s racist and homophobic attacks on Vox video producer Carlos Maza didn’t violate its policies. Now YouTube says it’s demonetized Crowder’s channel because his “pattern of egregious actions has harmed the broader community” …but it will restore Crowder’s ability to earn a cut of YouTube ad revenue as long as he removes the link in his videos/channel to his offensive merchandise shop and fixes “all of the issues” with his channel. Specifically, Crowder’s shop sells [Warning: disturbing language not condoned by TechCrunch] “Socialism is for f*gs” t-shirts, baby onesies and beer-pong cups.
[Update: In the wake of this article and YouTube’s focus on his homophobic slur shirts, Crowder has removed the hateful merchandise from his store.]
The unwillingness to remove Crowder from YouTube counters the frequent calls by conservative politicians and pundits that they’re discriminated against on social media. Instead, it seems YouTube is too scared of being called bias to do what’s right and enforce its policies that dictate Crowder’s content or whole channel be removed. And even if Crowder does make YouTube’s required fixes, which it’s yet to publicly detail, he can still toe the line of its hate speech policies while promoting his merchandise shop within his videos.
YouTube needs to completely rethink its approach to policy and enforcement here. Otherwise it’s likely to embolden harassers and bigots across the internet.
For those just stumbling into this social media policy dumpster fire, Canadia-American conservative commentator Crowder publishes politically inflammatory videos to his 3.8 million YouTube subscribers. They often include hosting bad faith “debates” with those who disagree with him, where he uses twisted rhetoric, aggression and obstinance to goad guests into getting angry so he can paint them as crazy and wrong. He’s also known for targeting specific media figures with verbal abuse, which leads his followers to harass them in en masse.
In this case, Crowder called Vox’s Maza a “gay Mexican” and “lispy queer,” amongst other hate speech-laden taunts across multiple videos. Last week Maza compiled a viral Twitter thread detailing the abuse and imploring YouTube to enforce its policy that bans hate speech and harassment.
Yesterday, YouTube tweeted its confusing and contradictory ruling from a review of Crowder’s videos. “While we found language that was clearly hurtful, the videos as posted don’t violate our policies . . . As an open platform, it’s crucial for us to allow everyone–from creators to journalists to late-night TV hosts–to express their opinions w/in the scope of our policies. Opinions can be deeply offensive, but if they don’t violate our policies, they’ll remain on our site . . . Even if a video remains on our site, it doesn’t mean we endorse/support that viewpoint.”
That makes zero sense considering YouTube’s policy expressly forbids this kind of content, and says it will be taken down. YouTube specifically bans content that’s deliberately meant to “humiliate someone,” that includes “hurtful and negative personal comments/videos about another person” or features hate speech regarding “ethnicity” and “sexual orientation.” Crowder’s content violates all of these rules, and so consistent enforcement would require its removal.
That’s why the public momentarily applauded today when YouTube announced that it suspended Crowder’s monetization. This still fell far short of what YouTube’s policies dictate, but it at least meant that Crowder couldn’t monetize his YouTube views directly, even if he could still promote his merchandise, live events and Patreo-paid subscription page. Then the internet got rightfully mad again when YouTube said he just had to remove the link to his homophobic t-shirt shop to regain monetization, given he could just promote the shop in his videos while still benefiting from his YouTube reach.
And then just as this article was published, YouTube made yet another flip-flop and apologized for all the confusion (that it caused by waffling). It now claims that “this channel is demonetized due to continued egregious actions that have harmed the broader community. To be reinstated, he will need to address all of the issues with his channel.” Yet YouTube did not respond to a request for details about exactly what must be changed.
At least in the wake of this article and YouTube’s insistence he delink offensive merch from his channel, Crowder has removed the “Socialism is for f*gs” merchandise from his shop. But he’s sure to find new ways to stoke his hateful base while avoiding a full YouTube suspension.
It’s tough to even know where to begin criticism of YouTube’s behavior here:
- YouTube ignored Crowder’s abuse of Maza and others for years while earning money from a hateful audience
- It only took a closer look after Maza’s thorough exposé on abuse from Crowder received 20,000 retweets and got media attention
- YouTube claimed that “while we found language that was clearly hurtful, the videos as posted don’t violate our policies,” despite clearly violating its policies
- The company had the gall to put out a blog post about its “ongoing work to tackle hate” without any reference to the Maza situation
- A day after saying he didn’t violate policy, YouTube reversed itself and claimed Crowder did violate policies; however, he’s only getting demonetized, some believe because he’s popular, brings his fans to YouTube and Google might face allegations of anti-conservative bias if it suspended him
- YouTube repeatedly refused to be transparent about why Crowder’s content was or wasn’t in violation of its policies, or what he’d need to change to be remonetized; it has refused to put anyone on the record, and even emailed responses to our press inquiries were answered by an anonymous Google Press email account
- YouTube has not made any statement about ceasing to recommend Crowder’s videos in its algorithm, which has been repeatedly shown to radicalize people by showing them more and more extreme fringe content
Hopefully this will be a turning point in news coverage and public perception of Google and YouTube. Facebook’s spread of misinformation and Twitter’s failure to police harassment have dominated the conversation of social media’s dangers to society. But it’s YouTube that willfully suggests the most salacious and eye-catching content to users to keep them watching ads, even if it’s promoting bigotry. And since it pays stars directly, unlike Facebook, Instagram, Twitter or Snapchat, it’s uniquely responsible for creating a profession out of hatred.
Perhaps this situation will lead to more calls from viewers and advertisers to #BoycottYouTube. But if members of the tech community really want to drive change, they should message their friends who work at YouTube or Google and ask why they work at a company that operates this way. That monetizes harassment and radicalization while refusing to take a strong stand against it. When backlash hits not just pecks at Google’s profits but harms its recruiting efforts in a brutally competitive talent market, that’s when we might finally see it do the right thing.
Amazon assembles video streaming apps to fight with Netflix and Disney in India – TechCrunch
Amazon has launched Prime Video Channels in India, allowing its customers to subscribe to eight streaming services including Discovery+ and Mubi from one hub (Prime Video website or app), the latest in a series of efforts by the U.S. giant to win customers in the South Asian nation.
The new offering makes it easier for users to login and pay for additional streaming services, the company said. To make things more enticing, Amazon said the services are available at discounted prices for the first year. Discovery+ costs $4 per year, Mubi $27, Hoichoi ($8.2), DocuBay $6.8, ErosNow $4, Lionsgate Play $9.5, manoramaMax $9.5, and ShortsTV $4.
The company, which is currently at the centre of several controversies in India, did not share how much of the revenue it is taking from the streaming services and the duration of the partnerships. India is the 12th market where Amazon has launched Prime Video Channels.
Friday’s launch will likely be more beneficial to the third-party streaming services, all of which are struggling to make inroads in India, than Amazon itself. Discovery+ has amassed fewer than 4 monthly active users in India on mobile, Mubi has fewer than 100,000, DocuBay has fewer than 50,000, ErosNow has fewer than half a million, Lionsgate Play and manoramaMax each has fewer than 750,000, according to mobile insight firm App Annie (the data of which an industry executive shared with TechCrunch).
“With the launch of Prime Video Channels, we now take the next big step in our journey to entertain India by creating a video entertainment marketplace – first of its kind in India – which will not only delight our customers by giving them even more entertainment choices, but also benefit the OTT Channel partners who collaborate with us to leverage Prime Video’s distribution, reach and tech infrastructure,” said Gaurav Gandhi, Country Manager of Amazon Prime Video India, in a statement.
Amazon’s Prime Video, which has amassed over 55 million monthly active users in India, competes with Netflix, Disney’s Hotstar and Times Internet’s MX Player in the country. Both Hotstar and MX Player have established larger reach than Prime Video in India, and Netflix has courted most elite customers in the country.
The e-commerce group, on its part, has attempted to push for more reach by securing some rights to cricket matches — though the vast majority of those rights are still owned by Hotstar — and has also launched a free, ad-supported streaming service.
Livestream video shopping app NTWRK raises $50M from Goldman Sachs, Kering – TechCrunch
NTWRK, a video shopping app that has helped to popularize the idea of livestreamed commerce in the U.S., announced today it has closed on $50 million in new funding led by Goldman Sachs Asset Management and global luxury group Kering, owners of luxury brands Gucci, Yves Saint Laurent, Bottega Veneta and others. The company has been working to capitalize on the growing interest in live commerce and creator content, and shifted into live virtual events and festivals as COVID-19 ravaged the U.S. last year. Now it says it will invest in furthering its growth and working to establish a more global footprint.
Other participants in the new round include LionTree Partners and Tenere Capital. They join the company’s prior backers: Main Street Advisors (whose investors include Jimmy Iovine, Drake and LeBron James), Live Nation, Foot Locker and others. Allison Berardo, a vice president within the Growth Equity business within Goldman Sachs Asset Management, will join NTWRK’s board of directors.
Aimed at a younger crowd of Gen Z and millennial consumers, NTWRK offers tools that allow creators to interact with viewers and sell products in real time, in what’s been called a mix of QVC, Twitter and Twitch. The experience blends commerce with entertainment, as viewers watch and chat with other viewers and hosts in real time, as they shop for streetwear, shoes, collectibles and other items. The company has also created its own exclusive content where it has featured hosts like Billie Eilish, Juice WRLD, DJ Khaled, Odell Beckham Jr., Eddie Huang, Blake Griffin, Alexander Wang, FaZe Clan, Nadeshot, Jonah Hill, Gary Vee, A$AP Ferg, Wu-Tang Clan, Doja Cat and others. (It even invested into FaZe Clan last year, we should note.)
Its business model extends beyond just offering live video shopping that you can tune into at any time, as it also regularly features product drops that work to build up anticipation and excitement. This sort of feature is only now making its way to larger social media platforms, like Instagram, which introduced drops just this spring.
NTWRK has also embraced live events and virtual festivals as another way to engage audiences. Last year, for instance, it ran TRANSFER, which featured 30 brands and artists, panels, interviews, DJ sets and musical performances. It also ran BEYOND THE STREETS, a virtual art fair that attracted over 250,000 attendees. Earlier this year it ran a two-day designer toy and collectibles festival, Unboxed, as the first of a slate of digital events which have subsequently run throughout the year, including Surface Festival, a virtual food festival and a virtual home goods festival. It’s now gearing up for the return of its flagship event, TRANSFER.
This summer, NTWRK also embraced the world of digital goods with the launch of NTWRK NFT, its own curated shop for unique crypto art from creators like BADBOI, Imaginary Foundation, MILKMAN, Young & Sick, Fafi, KidEight, MGOGLKTKO and Eddie Gangland.
Livestream shopping is already a popular activity overseas, but is still gaining ground here in the U.S. The company, in announcing its news today, noted that livestream shopping in China reached $150 billion in 2020 and is expected to grow to $300 billion this year. But in the U.S. it’s expected to reach $11 billion by the end of 2021 and $25 billion by 2025, leaving much room for growth.
“Our vision is to become the biggest, most culturally relevant, livestream shopping marketplace for Gen-Z and Millennial audiences who are obsessed with pop culture,” said NTWRK CEO Aaron Levant, in a statement. “It’s exciting for NTWRK to have Goldman Sachs and Kering sign on for the future of livestream shopping.”
NTWRK had previously raised a $10 million Series A, according to Crunchbase data.
Google powers up assistive tech in Android with facial gesture-powered shortcuts and switches – TechCrunch
Making smartphones more accessible is always a good idea, and Google’s latest features bring quick actions and navigation to people whose expressions are their primary means of interacting with the world. Project Activate and Camera Switches let users perform tasks like speaking a custom phrase, or navigating using a switch interface, through facial gestures alone.
The new features rely on the smartphone’s front-facing camera, which can watch the user’s face in real time for one of six expressions: a smile, raised eyebrows, opened mouth, and looking left, right, or up. It relies entirely on local computing and no image data is saved, nor is it doing what is generally understood as “facial recognition” — this type of machine learning can focus specifically on, for example, identifying the eyebrows and sending a signal whenever they move past a certain, customizable threshold.
Each expression can be assigned a different role. Camera Switches integrates with Android’s existing switch compatibility, by which people who use assistive tech like a joystick or blow tube can navigate the phone’s OS. Now that can be done without any peripheral device at all, and users can pick various facial gestures for iterating through selections, confirming a choice, backing out, and so on.
Using Project Activate, expressions can be tied to self-contained actions like speaking a phrase. Many people with disabilities rely on caretakers for a variety of reasons, but one thing you can’t ask a caretaker to do is get your caretaker’s attention! So one useful application might be assigning (say) an extended eyebrow raise to have the device speak the phrase “hey!” or “I need help with something,” or “thanks!”
The gestures can also be used to play an audio file, or text or call a predetermined number. More expressions and more capabilities are on the way, as well as more languages — of course faces don’t have languages, but the app and support documentation do, so Project Activate will start with English-speaking countries and move out from there. Camera Switches, on the other hand, will be available in 80 languages from the start.
Note that these can’t both be used at once, since they both require access to the camera and expression recognition thing. So users should make sure they have a backup method for navigation. Both should run on pretty much any Android phone from the last five years or so.
Lastly, an update to Google’s Lookout app, which reads labels for people with visual impairments, adds the ability to scan and read out handwritten content the way it can with printed things. That’s useful for sticky notes, “gone fishing” type signs on the doors of stores, and things like greeting cards with notes from the sender. The app has seen big increases in usage over the last year so they’re building it out. (Support for identifying euro and Indian rupee banknotes should help fuel that growth too.)
All the new stuff should be available later this week free of charge.
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